@Hosp_Princess We’re a small operation with just myself and husband employed at our property, but some of our neighboring hotels have closed and laid off workers. The contractor that cleans the public bathrooms and other public areas is hiring some of them....
At your property, do you do free things for peoples birthdays?
I’ve had like 3 people in the last week that are like: BTW we’re staying for my birthday.
I had to show the #dearcustomer 3 rooms before they settled on the one they want. The wife was worried that the 7:38am sunrise was going to wake her up from any rooms on the east side of the building 🙄
Me, a hotelier, hiding under the bed:
Armed robber:
Me:
Armed robber: I think I’ll just book now and cancel later.
Me: “DON’T MAKE A RESERVATION TILL YOU ARE SURE”
Customer: I need to cancel my reservation tomorrow bc my meeting got cancelled.
Me: we require a 72-hour cancellation or else we charge you.
Customer: Actually, it’s a personal emergency, can’t you just do it this one time?
Me: no...sorr-ee
Got a long, heartfelt (misspelled) letter from a guest that stole shit from our place about how terrible the service has become and how dare we accuse them of stealing. Long story short, they are cancelling all future stays and will never book with us again.