Paola Crespo

Vive cada día como si fuera el último ♥

[Paola Crespo @crespopao]

@forrester's Q2 2020 #VOC/#CX survey finds that 61% of these programs don’t have a process for closing the feedback loop directly with customers.

Uplevel yours >> https://t.co/RqEeunsMpb

[Paola Crespo @crespopao]

Don’t believe that #contactcenters with #AI capabilities enhance #agent productivity by 7.4%? We’re not afraid to prove it.

View the study >> https://t.co/pbEvCPCeph

[Paola Crespo @crespopao]

Our VP of CXone Marketing, @chrismikeb provides timely insights for the retail, e-commerce, and a travel busy season!

Find out what the 3 rules to win the 2021 holiday season are >> https://t.co/5xA5CRR8h6

#AI #customerexperience #CXone

[Paola Crespo @crespopao]

We are excited to announce that @NICELtd and @googlecloud are collaborating to drive smarter digital conversations and improve self-service experiences.

Read more >> https://t.co/pwPSM2871z

#CX #AI #GoogleCloud #CXone

[Paola Crespo @crespopao]

It’s time to think #digitaltransformation: Organizations overestimate #CSAT with emails and texts by 15%. Watch our OnDemand webinar >> https://t.co/4BxSmH1o0A

[Paola Crespo @crespopao]

Actionable advice. No drivel. Get @forrester's “Predictions 2022: CX” report. https://t.co/a3yiENxeCo

#CX #customerexperience

[Paola Crespo @crespopao]

CCaaS providers are like cars. All of them can get you from point A to B. But how fast, safe, and reliable is your solution? See how @QKS_Quadrant ranked #CCaaS providers in the 2021 SPARK Matrix™.

View report >> https://t.co/QZWe1YiQ4h

#CX #contactcenters #CXone #leader

[Paola Crespo @crespopao]

When it comes to CX, almost is not good enough. Create true #NextGenCX with a true next-gen platform. Just ask Eugene Levy: https://t.co/Cqew5Ql9bi
Navigate the needs of today’s digital-first customer with #CXone #Cloudnative

[Paola Crespo @crespopao]

New research, best-practice guides + virtual events brings together latest research and expertise to uncover ways to improve #CSAT and lower the cost to serve, blending smarter self-service and agent-assist options across the customer journey - read more https://t.co/QjrLYC3qyJ

[Paola Crespo @crespopao]

Contact center software can have a long-term impact on ability to adapt quickly. Guide your #CCaaS buying decision with trusted analysis from @Ventana Research https://t.co/banncl1lEs #CX #contactcenter

[Paola Crespo @crespopao]

NICE CXone has again landed the top spot in The Contact Center in the Cloud Value Index, 2021 Vendor and Product Assessment from Ventana Research!

See how NICE CXone rated No. 1 in five of seven evaluation categories here >> https://t.co/bKUKHMvcmx

#CXone #contactcenter #cloud

[Paola Crespo @crespopao]

Tech columnist and podcaster @NeilCHughes invites Paul Jarman, CEO NICE inContact to learn more about the NICE CXone 2021 #CustomerExperience (CX) Transformation Benchmark. Listen to this episode of The Tech Talks Daily >> https://t.co/t7IlT58Gw6

[Paola Crespo @crespopao]

We are pleased to announce the launch of CXone SmartReach following the acquisition of ContactEngine, the leader in proactive conversational AI!

Read more >> https://t.co/CGPDl4ydhB

#CX #CXone #ConversationalAI

[Paola Crespo @crespopao]

We have received the highest scores in each of the 4 use cases among vendors evaluated in the 2021 Gartner Critical Capabilities for Workforce Engagement Management research report!

Get the full report here >>
https://t.co/pobMaYHMYs

#CX #contactcenter #digitalfirst

[Paola Crespo @crespopao]

3 Critical #CustomerService Changes – presented by @RGareiss, Metrigy CEO & Principal Analyst, and @chrismikeb, NICE VP Marketing, CXone. https://t.co/AAUSx4x44Y

[Paola Crespo @crespopao]

There’s a ‘moment of truth’ in every customer journey, defined by your customer, not your contact center. More truth in “State of contact center transformation in the new digital world”. Download your copy. https://t.co/7Cvk0nXLtz

[Paola Crespo @crespopao]

Digital capabilities, many of them infused with AI, have made contact centers the hub of customer experiences. Read to learn about two quick win ideas to fuel your digital transformation strategy. https://t.co/3UsRFU26bo

#digital #AI #contactcenters #CustomerExperiences

[Paola Crespo @crespopao]

Today we unveiled our CXone Summer 2021 release, designed to elevate brand experiences across the customer lifecycle and drive digitally fluent customer and employee experiences! >>
https://t.co/SnJ3blaQF0

#CXone #CX #contactcenter #digitalfirst

[Paola Crespo @crespopao]

Joe Johnson, Manager of Global Education and Onboarding for NICE CXone takes us behind the scenes at how we take care of our customers from kickoff to implementation of #CXone. Read more >> https://t.co/P7zn196qdQ

#customerexpereince #CX #cloudplatform #customerjourney

[Paola Crespo @crespopao]

Lead successful #contactcenter digital transformation. This change management blueprint has everything you need, including a step-by-step guide to getting prepared from writer and @CallCenterICMI influencer Roy Atkinson: https://t.co/FozyzULLEW