Product Team

CrewSense is now Vector Solutions. Please follow us @vectorperform for updates on our Vector Scheduling solution.

[Product Team @crewsense]

As the Vector Scheduling team works on system optimizations, please note all communication will be sent out via email, system announcements and through our community forum. Please refer to those channels for updates. Thank you!

[Product Team @crewsense]

We believe we have resolved the major issue and degradation of service is now very limited. Please know we are continuing to work urgently and will not stop until all problems are resolved. We will have support monitoring over the weekend. Let us know about any issues you have.

[Product Team @crewsense]

Our team has been working through the night since the first issue arose and will continue through resolution. We are striving for resolution by end of day today, however, are planning resources over the weekend should it be necessary. Check system announcements for full update.

[Product Team @crewsense]

🛠️System issue update
The programming team is continuing to work on the
planned fix, and we are making significant progress. We are hopeful for a resolution soon.

[Product Team @crewsense]

🛠️System issue update
We continue to have clients experiencing issues. We have identified server issues that are impacting clients. While we don't have a further update; we are continuing to work to resolve these issues. We'll be sharing an update every few hours.

[Product Team @crewsense]

@BHQ50130981 What agency are you with so I can update everyone? Thanks!

[Product Team @crewsense]

🛠️System issues
Last night we pushed a fix that resolved some of the server issues we were experiencing. Unfortunately, some of our clients are still experiencing a degradation in service. We are actively working on a solution. We appreciate your patience.

[Product Team @crewsense]

🛠️System issues
The update is complete and your system should be up and running again. Please reach out to us if you have cleared your cache and are still experiencing any system issues. We appreciate your feedback and patience!

[Product Team @crewsense]

🛠️System issues
We have identified the issue with our database and will be implementing a system maintenance tonight at 8PM-9PM PST. Our teams have been working around the clock on ensuring that Scheduling remains available, fast, and reliable. Thank you for your patience.

[Product Team @crewsense]

We believe the system outage has been resolved. Some customers may continue to experience performance issues over the next few hours. Please be sure changes you attempted during the outage have been captured appropriately. We apologize for the inconvenience.

[Product Team @crewsense]

🛠 System Status

We are aware of the issues users are having within the system and our programming team is working fervently to resolve them. Thank you for your patience in this.

[Product Team @crewsense]

🎉Optimization

Any time off type that is excluded from the max concurrent time off will also be excluded from the time off limit by list! You can set this feature up in Admin > Time off > Misc

[Product Team @crewsense]

🔧 System Update

We believe we have corrected any outstanding issues with the time clock itself. If you are still experiencing issues with the time clock, please reach out to our support team directly so that we can make it a priority to resolve them. Thank you for your patience

[Product Team @crewsense]

🎉 New Feature --

For those of you utilizing our time clock, you can now set a clock in limit that will automatically clock users out if they are past that time frame. To set, go to Admin > Misc > Misc Settings. It will be defaulted to 12 hours, but can be modified.

[Product Team @crewsense]

🎉New Feature

Groups now show on the PDF print out. Any groups that are 'Indicated in the Crew Scheduler' will print. Remember- those group indicators will follow the employee, no matter where they are scheduled! Our favorite use is to show special teams or classifications!

[Product Team @crewsense]

Downtime has been completed and the system should be fully up and running. Thank you for your patience and please let us know if you continue to have issues.

[Product Team @crewsense]

We have started the downtime, expected time until the system returns is approximately 15 minutes. We will update when the servers are back online.

[Product Team @crewsense]

1830 PST

[Andy Ponce @AddictiveArcher]

@crewsense As in 1830 PT or 0630?

[Product Team @crewsense]

🔧At 6:30 PT/ 9:30 ET, we will be performing a scheduled downtime on our servers. Scheduling will still be available, however functions such as the callbacks, notification, time off and payroll will be unavailable for about 15 minutes. We will update when it has started/ended.

[Product Team @crewsense]

🔧System Update

We have resolved the issue with payroll and are in the process of preventative measures to make sure it does not happen again. Payroll exports may take longer to create than you may be accustom to, but that should improve shortly as well. Thanks for your patience