@FOBroadband@NgComCommission@FiberOne_help@fccpcnigeria Imagine being entirely offline for 5 whole days (120 hours), and your ISP gives you a measly 3 days of compensation. I let it slide for peace of mind, only for the dreaded RED LIGHT to return just days later! 🚨
@FOBroadband@NgComCommission@FiberOne_help@fccpcnigeria My connection was down from last week Friday, finally "fixed" on Tuesday evening, and by yesterday (Friday), the LOS red light was blinking again. This means your technicians did a temporary patch job instead of a permanent fix. Do better!
@FOBroadband@NgComCommission At this point, the issue is not just downtime — it is communication and accountability.Customers should not have to chase basic service status updates after promised repair windows pass.
@FOBroadband I have reached out to support and the response remains the same: “it is being worked on.”No timeline. No escalation update. No clear cause shared with affected users
@FOBroadband This is not a minor inconvenience — this is a full service outage affecting work, communication, and daily digital access.A 24–48hr SLA was communicated, and it has not been met
@FOBroadband My FiberOne internet has been down since Friday. I contacted customer care and was told it would be fixed within 24–48 hours.We are now at 72+ hours with no restoration and no meaningful update