Nicolas Schepers

Your friendly neighbourhood carebear, User Researcher, UX and usability expert at @usentric.

[Nicolas Schepers @cronecker]

@warmshowers Now in Malaysia and the site is down! So is the app!

[Nicolas Schepers @cronecker]

@Baxshop Beste, mijn bestelling is afgeleverd volgens bpost maar ik heb hem niet ontvangen...

[Nicolas Schepers @cronecker]

Great insights from my colleague @arnejanse on user research for @CarelinkAAL #AAL #designwithpeople #dementia https://t.co/Eo72C5OEzZ

[U-Sentric @usentric]

6 tips on interviewing people with dementia @CarelinkAAL @AALProgramme #dementia #designwithpeople #HCD https://t.co/BaE5KkrURD

[Nicolas Schepers @cronecker]

Looking for test users on Eurostat! Please sign up here (Sharing is caring!) https://t.co/7FsRf4sNWi #usertesting #ur #eu https://t.co/ySUvHNAXps

[EU_Eurostat @EU_Eurostat]

Looking for users of Eurostat statistics, whether frequent or occasional, for usability studies of a couple of new products https://t.co/WzVNTnlclP

[Nicolas Schepers @cronecker]

Empathy, controlled bravery, persuasive collaboration and facilitation, embracing and simplifying complexity and an enquiring mind. Which do you think your workplace (or yourself) still lacks? https://t.co/lB7BWdlK8c #userresearch #designthinking

[Nicolas Schepers @cronecker]

Are We Taking the “U” Out of UX? https://t.co/N2A8RWfSi0

[U-Sentric @usentric]

Anyone in Brussels tomorrow who can make time for a 1 hour usability test? If you are a user of Eurostat or are interested in European statistics and want to help, please fill in this short form. Participants get € 45 compensation for their time! Cheers! https://t.co/JdqraRAqNH

[U-Sentric @usentric]

U-Sentric wishes you all a Merry Christmas and a happy customer-centric 2018! Enjoy the holidays! #NewYear #BestWishes #CustomerExperience

[Nicolas Schepers @cronecker]

"The power of why is a user researcher's magic." Great credo by @mia_lahtee of @Rovio to start off the weekend. #gamesUR #ux

[Nicolas Schepers @cronecker]

Great takeaways at #GamesUR today. Assessing appreciation, game user research sprints, merging game analytics with user research and more! #ucd #ux

[Nicolas Schepers @cronecker]

Next to a crap website and overloaded lines every day, they called me back only once after using their bad contact form. Couldn't pick up, never got a call back. Card still blocked, monthly payments are being cancelled. Way to go @AtosBELUX

[U-Sentric @usentric]

Happy World Usability Day #worldusabilityday #ux #usability

[Nicolas Schepers @cronecker]

@KBC_BE Ik kan blijkbaar met mijn visa geen aankopen meer doen (lees: kaart wordt niet geaccepteerd). Aan mijn limiet ligt het niet, ook staan online payment en landeninstellingen OK hiervoor.

[Nicolas Schepers @cronecker]

JOB: Senior UX Expert/Usability Expert - U-sentric (Brussel) https://t.co/8rFu9xdqw0 via @creativeskills

[Nicolas Schepers @cronecker]

Local autonomy, global knowledge sharing and keep the customer involved are key elements. They win, we win @bartdesmet57 at #hcdsummit

[Nicolas Schepers @cronecker]

Embracing failure, learn from it and improve. A risky proposal for insurers but it works for @bartdesmet57 @AgeasGroup #hcdsummit

[Nicolas Schepers @cronecker]

The awareness of actual things happening, by being transparent, is the first step to transformation. #hcdsummit @agsti

[Nicolas Schepers @cronecker]

Next up: @agsti on Transformational design. Change the attitude to change behavior. Move away from carrots and sticks. #hcdsummit

[Nicolas Schepers @cronecker]

Co-creation creates energy from your users or employees, they feel involved and proud to contribute effectively. #hcdsummit #ux #cocreation

[Nicolas Schepers @cronecker]

Value becomes broader. Tap into value created by interacting with your customers and cocreate a better solution. #hcdsummit @Prof_Venkat