@HeidiJoVT Good news, Heidi. This is now fixed and you should be able to enter the game again. For a smoother gaming experience, you may perform the helpful workarounds below. Thanks!
iOS (https://t.co/O9LFrx8F1X)
Android (https://t.co/17ywdOPpbS)
Kindle (https://t.co/dzeL7G2iDu)
@AppleSupport@kliggers Thanks for assisting our player, @AppleSupport. Should you need more info about the game, @kliggers? Please refer to our Support site (https://t.co/WpoTRgqa8Z) for more helpful articles. Thank you.
@Klou74381455 @ZyngaSupport Thanks for trying the suggested workarounds on your Amazon device, and please standby while the team is working on the issue. We're glad that you're able to play on your iPhone now!
@nats12357 Appreciate your interest in our Watch to Earn feature, Natalie. Video offers are random and vary on the availability of the ads, so we suggest sticking to the game for a chance of watching more. Appreciate your understanding.
Should you still need help from Support?
@dankauble Thanks for bringing this to our attention and as we strive to give our players the best gaming experience, rest assured that this will be shared with the team. Appreciate your support.
@pauba1946 We apologize for the experience, Susan. While we take note of your concern, you may refer here (https://t.co/UlXCbifHHM - "10. THIRD-PARTY ADVERTISING") for more info about the ads that are being added in the game. Appreciate your support and understanding.
@Germanelaine The team has already fixed the issue, Elaine. You can now go back to the game and continue with your puzzles. Thanks for your understanding.
@snyderguy@zynga Apologies for the experience, Snyder. We suggest performing our troubleshooting steps for iOS (https://t.co/O9LFrx8F1X) as these can help you load and play the game on your devices smoothly. Thank you.
@QuippyTippy Apologies for the experience, Tippy. This is an issue that we're aware of. Please contact Support (follow steps below) so that they can check your account further. Appreciate your understanding on this matter.
@raycattie Apologies for the experience, @raycattie. Our team is already working to resolve this. Nonetheless, stay tuned to our Hot Topics section (https://t.co/5pY3I79peY) for further updates. Thanks!
@Amy_Rey@cimmet@zynga We appreciate your feedback, @cimmet. As we're dedicated to giving our players the best gaming experience, we'll share this with the team for review. Thanks for your thoughts, @Amy_Rey.
@browneyes971 Apologies for the experience, @browneyes971. You can do the steps found in these troubleshooting articles below to help you get back in the game. Let us know how it went, thanks!
iOS: (https://t.co/9WUlHxgW8D)
Android: (https://t.co/llQUl8aqSt)
Kindle: (https://t.co/ZHshamvIKs)
@glowjustalittle @tapjoy Our apologies and appreciation for your effort, @glowjustalittle. Currently, @tapjoy is looking into this. However, you may still try sending a follow-up ticket (https://t.co/wfrhF4E39N) so they can further update you on the status of the unclaimed reward. Thank you.
@naddy_cake Thanks for reporting, @naddy_cake. The team is looking into this and please stay tuned on our Support site's Hot Topics section (https://t.co/kMclRNPCyr) for updates. Appreciate your understanding.