Curtis Stanier

Director of Product at @DeliveryHeroCom. Formerly w/ @HelloFresh, @Atos & @BBC. Passion for Tech, Business & History. Loves Board Games.

[Curtis Stanier @crstanier]

A concept video I created about #GoogleGlass and how it is going to affect retail! http://t.co/3FZNIycl4z

[Curtis Stanier @crstanier]

Honestly, @jonathansfrakes , absolutely nailed the crossover episode. One of the best episodes of Star Trek. Huge kudos to everyone involved!

[Curtis Stanier @crstanier]

@moneill87 This is extremely true (even if the booking experience is an upsell nightmare). I did a bit of digging on the topic a few months ago and appreciate that airlines have a huge about of tech debt to contend with but still. The majority have a miss on the overall UX

[Curtis Stanier @crstanier]

This screen in the BA app 😑 so much potential here to improve the unhappy path for users even with the complexity behind the scenes

[Curtis Stanier @crstanier]

@jpgcc_ Yes. But first I’d like to see the 4 bookings I do have listed here 😂

[Curtis Stanier @crstanier]

I think I’ve walked past 10 in @LPL_Airport asking about my retail, check-in, security experience, bathroom XP. I love the idea of pulse checking CX (debates on accuracy aside) but this is a real world equivalent of pop ups and overwhelm. Great case for why UXR capability matters

[Michelle Brown @MichelleEileen]

Wise. Best CEO advice I get got was: how is the issue you are facing your fault? How did you enable it? It’s the mark of a leader who can get into the mindset of how your actions led to the outcomes you are seeing

[Curtis Stanier @crstanier]

@nick__pattison Model railways! (Everything from e-commerce to specialist application UI)

[Curtis Stanier @crstanier]

I’ve tried 4 times to make bookings tonight with @AvisUK - all failed with a generic error message. Same on both web and app …

[Curtis Stanier @crstanier]

@dburka @productherapist taught me a model called TEDW generally about structuring better questions. I don’t think it’s exactly what you’re asking but an invaluable too regardless: https://t.co/srsP82fUrf

[Curtis Stanier @crstanier]

@Knightenator @Habbo @HabboUS This is incredible!!

[PM Diego Granados @PMDiegoGranados]

3 things I learned early on that have paid dividends in my career as a Product Manager:

1 ) Involve all your team early on in the process. This will help with providing context.

2) Spend as much time as possible having a clear WHY

3) Invest in building relationships and trust

[Curtis Stanier @crstanier]

@PMDiegoGranados I wish more people understood this. I love this articulation.

[PM Diego Granados @PMDiegoGranados]

Product Management is not about being in charge.

Product Management is about helping, unblocking, and taking care of those around you that you are not in charge of.

[Curtis Stanier @crstanier]

@aprildunford Saving this…

[Curtis Stanier @crstanier]

@PMDiegoGranados Some are years ahead of me in my career - others are my peers. I tend to find when you open up your perspective of whom you can learn from - there is a wealth of amazing people around you. Just my 2p 🙂/end

[Curtis Stanier @crstanier]

@PMDiegoGranados I’ll reach out to individuals for certain topics. These are people have had the chance to work with and interact with through my career either by being in the same company, meets ups or geeking out about a discussion on medium/LinkedIn/Twitter /3

[Jen Yang-Wong @Jenyangwong]

As PMs, always give the credit to your team (eng, design, data, research, ops). If you're looking for credit, you're in the wrong field.