Amy Jo Crumb

[Amy Jo Crumb @crumb_jo]

@reallyemo88 @Delta The correct thing happened per the contract of carriage you agreed to if you book a flight with a voucher if you cancelled it reverts to the original date or people could keep a voucher valid forever just by rebooking and canceling

[Amy Jo Crumb @crumb_jo]

@BamaJen33 @AmericanAir If you were not at the gate 15 minutes prior to departure you were late

[Amy Jo Crumb @crumb_jo]

@JennyGo57772838 @AmericanAir How is that discrimination? Both the contract of carriage and boarding pass state you must arrive 15 minutes prior to departure

[Amy Jo Crumb @crumb_jo]

@DPAerie @AmericanAir The lounges do have a limited amount of people who can enter and passes may not be valid at all times as you agreed per the terms of service

[Amy Jo Crumb @crumb_jo]

@Scott_Hollowell @united @1999DanielC Per the contract of carriage you agreed to your child is an traveling as an adult unless you paid for UMNR services

[Amy Jo Crumb @crumb_jo]

@vivid_vishal @united EWR is under a weather delay per ATC

[Amy Jo Crumb @crumb_jo]

@raka1212 @united EWR is currently on a weather delay per ATC

[Amy Jo Crumb @crumb_jo]

@abod22919 @united Their airline their rules

[Amy Jo Crumb @crumb_jo]

@AlanaT99 @united @USDOT @SecretaryPete Your request was denied based on the contract of carriage you agreed to

[Amy Jo Crumb @crumb_jo]

@Aldcroft11 @united Did you book directly with United

[Amy Jo Crumb @crumb_jo]

@CKeeline @united Did you book basic economy that doesn't allow pre selected seats and they are assigned at checkin

[Amy Jo Crumb @crumb_jo]

@FinneyKurian @Delta The airline has no control over TSA lines

[Amy Jo Crumb @crumb_jo]

@kumarsivan @Delta It's because the flight crew was delayed on the inbound flight

[Amy Jo Crumb @crumb_jo]

@ConnorSheehan50 @AmericanAir Hotel vouchers are not provided if the cancellation is outside their control, if it was within their control vouchers are only given by the airport staff. Rebooking is on the next available flight with seats in the original fare class

[Amy Jo Crumb @crumb_jo]

@da1llas @AmericanAir If you were rebooked why would you get a refund

[Amy Jo Crumb @crumb_jo]

@manishjain2901 @AmericanAir And? He would need to contact the agency the ticket was booked through if not booked directly on AA. Either way rebooking is done on the next available flight with open seats in his original fare class. They are also not responsible for food/hotel vouchers

[Amy Jo Crumb @crumb_jo]

@Seth_Hall00 @AmericanAir @Disney There is a reason they were not allowed to board. Usually they were not at the gate at least 15 minutes prior to departure per both the contract of carriage they agreed to and the boarding pass, no airline would provide vouchers for this

[Amy Jo Crumb @crumb_jo]

@wenarto @united If you purchased a basic economy then upgraded you are advised it doesn't change your boarding group. If you boarding last your original fare was basic

[Amy Jo Crumb @crumb_jo]

@AlexrOnWeb @united passengers who selected a seat to accommodate anyone

[Amy Jo Crumb @crumb_jo]

@AlexrOnWeb @united They can only assign what seats are open. Why didn't you or her select seats during booking like all the other passengers, if a basic economy fare was purchased you are advised not to purchase when traveling with kids as seats are not assigned until check-in. They are moving