I'd like to draw attention to a project, launched today, called Oct 7 Fact Check.
It's an attempt to fact-check claims made by Israeli military to justify Israel's attempt to starve to death 2.2M Palestinians in Gaza.
https://t.co/SzJnNOz9pd
And that truth-telling has played a part in the trajectory of someone playing a key role in the case against Israel.
Irish-Palestinian solidarity isn't just about the long arc of occupation and domination.
It's about recognising injustice through living with injustice.
PPS @HawaiianAir phone agent said handle at airport; txt agent said same. Airport front desk said handle at gate; gate agent finally said they couldn’t change. This points to *deliberate* corporate policy of passing the buck to prevent cancellation + loss of $$ #incompetence
@HawaiianAir PS this is a ten-hour, non-trivial flight and we were told by multiple agents that the flight is not full. Abject failure, would not recommend flying your airline to anyone
@HawaiianAir No apology or offer of compensation for what should be a basic function, *esp* when it was airline’s error. Absolutely unacceptable, a massive failure of the whole system — UX, training, transparency, empowering employees to resolve issues. #ux#CustomerService /
@HawaiianAir Your website checked my mother in w/o warning (she went to search for her flight & ended up being checked in), didn’t let her choose seat. She was assigned a middle seat but has a medical condition that requires an aisle seat. /1 #ux#CustomerService
@HawaiianAir Tried calling cust serv 2ce + texting cust svc, both could do nothing and instructed us to go to the airport to handle. At airport, neither the front desk nor the gate agent could change her seat assignment, with no explanation. #ux#CustomerService 2/
@MMehaffey @WalterDGreason@esglaude@AOC@nhannahjones YES, this is it exactly!
As a retired researcher, Twitter is like a magical library opening doors and books of the un-thought-yet..
Twitter is like a murmuration of human thoughts, made visible as they flow. At any hour, you can find another human, or the thoughts of a dog
I understood about 55% of this thread on first read (at midnight after a long day) but it seems to be a well-thought thru framework and, judging by comments, backed by research. Super interesting