Colleen Sheley

CX and marketing leader, and mother of 4 cool kids. passionate about CX/EX strategies, innovative marketing ideas, women in technology - views my own

[Colleen Sheley @csheley]

St Louis Women in Tech Exchange: Share, Connect, Energize Your Tribe - April 2 Event - Call for High School WIT panalist! Don’t worry we will welcome you to our tribe!

[Colleen Sheley @csheley]

"We chose CIBC Innovation Banking to come along side us in our journey and fuel our growth. They exhibited patience and thoughtfulness in understanding our industry and the market opportunity ahead of us,” said Aaron Christopher (A.C.), Drips CEO https://t.co/USIkozOvnw

[Alvaria Inc @Alvaria_Inc]

The all-new Alvaria: Powered by innovative technology and a human-forward mission, our clients see greater returns, find efficiencies, and report an increase in employee and customer retention. Learn more at https://t.co/8X9jSDGwD6 .

https://t.co/8X9jSDGwD6

[Colleen Sheley @csheley]

We are proud to partner with Avaya to help companies unlock the future of experience. Combining Alvaria's outbound and compliance cloud solutions with Avaya's contact center and enterprise cloud solutions will reshape CX. Learn more over on Avaya's blog:
https://t.co/1gFoPGeYLr

[Colleen Sheley @csheley]

@ujetcx Have a great show!

[Colleen Sheley @csheley]

#reshapingCX continues with @ujetcx @Google @Alvaria_Inc

[Latest News from Business Wire @NewsFromBW]

UJET, Google Cloud and Alvaria Partner to Integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management https://t.co/gUpKvYPShl

[Colleen Sheley @csheley]

We do it all for you! Alvaria has new core values. Learn more about the process we went through in determining our core values, and what we did to obtain buy-in from our employees, on our blog:

https://t.co/fuHqUkLzzl

#WeAreAlvaria #ReshapingCX #ReshapingEX

[Colleen Sheley @csheley]

Outbound appointment setting is facing several challenges in the current environment – but there are also many opportunities for businesses that can adapt and stay up to date on the latest trends and best practices. via Forbes

https://t.co/L9l4C8hlmK

#ReshapingCX

[Colleen Sheley @csheley]

Better CX and EX are easier than ever when solutions like Alvaria Real-Time Optimizer and Alvaria Workforce work in sync. We look at some ways to create smoother workflows, reduce agent stress and deliver better customer experiences on our latest blog:

https://t.co/j8CZpHvmP0

[Colleen Sheley @csheley]

Real-time metrics allow contact center leaders to understand what actions they need to take for improvement or where coaching may help. Learn more about how Alvaria Performance provides these metrics in our blog: https://t.co/C81v37oSRq

[Colleen Sheley @csheley]

The path to success for contact centers is filled with minor obstacles like errors and inefficiencies. Alvaria Automate™ can help you avoid these pitfalls and stay the course. Chart your path to success with our infographic:

https://t.co/Q1bVrKTRnc

#ReshapingCX #RPA

[Colleen Sheley @csheley]

Thanks @adele for spending 219 minutes with me in 2022. I couldn’t stop listening to Hello. #SpotifyWrapped https://t.co/HV3VdOi1Ex

[Colleen Sheley @csheley]

Great customer experiences start with your workforce. But did you know that you can elevate your employee engagement and maximize contact center productivity without increasing cost? See how this is possible with Alvaria Workforce Engagement Management:

https://t.co/glelO7uScI

[Colleen Sheley @csheley]

Join Alvaria at The Forum’s Community Conference at Chesford Grange, Warwickshire 9th November and see a demo of the award-winning Alvaria Workforce™ in action. Learn more about the event:

https://t.co/Y4Uf4hFa8o

[Colleen Sheley @csheley]

Navigating the regulations to maintain outbound compliance for your contact center can feel like a maze. Fortunately, we have a roadmap to help. Download the infographic:

https://t.co/Tv2SCGT4WW

#OutboundCompliance #CollectionsRegulations #ReshapingCX

[Colleen Sheley @csheley]

Alvaria WEM v22 has just been announced, and is available now! Learn more about the award-winning Workforce Engagement Management solution that helps you elevate your employee engagement and maximize contact center productivity — without increasing costs.
https://t.co/pCpr3vHyaf

[Colleen Sheley @csheley]

Congratulations Comunikime on becoming the first Alvaria Diamond Partner! Here's to many more years of continuing success.

#DiamondPartner #WeAreAlvaria

[Colleen Sheley @csheley]

Alvaria and Rich Communications Thailand are pleased to announce JMT Network Services PCL has successfully deployed Alvaria predictive dialing solution to improve collections activities with Aspect️ Unified IP. Learn more:

https://t.co/A3mHLYLzMg

#ReshapingCX

[Colleen Sheley @csheley]

Alvaria Real Time Optimizer helps organizations improve agent performance by acting as an automated manager, streamlining processes and delivering automated prompts to agents in real-time. Want to see the statistics?

https://t.co/9OAmK3QiBw

[Colleen Sheley @csheley]

Alvaria Cloud offers unrivaled choice, flexibility, performance, reliability and security. But you don’t have to take our word for it. Read the peer review at Gartner:

https://t.co/SGZTqzg9b5

#ReshapingCX

[Alvaria Inc @Alvaria_Inc]

Are you attending the ACA Convention & Expo in Orlando today? Come visit us at booth #301, where we will be discussing all things compliance and showcasing our new CX Suite. Plus, you could win a 42” LCD TV. Learn more about the conference:

https://t.co/KegkL1N36C