Thomas Hollmann CSL

Professor and Exec. Director of the Center for Services Leadership at the W. P. Carey School of Business, Arizona State University

[CSL @WPCCSL]

We are launching a new #blog series, Services in a Time of Rapid Change", featuring interviews from CSL board members and thought leaders. This first week's installment features Jon Katz from @NatIndBlind on their service response and supply chain in these challenging times.

[CSL @WPCCSL]

In light of the current circumstances with Covid 19, we will be postponing our April 1-3 Compete Through Service Symposium until in the Fall. We are working on new dates and will update you as soon as we can. We thank every one of our partners for their support and understanding.

[CSL @WPCCSL]

Service champions! Earn your certificates in #service #management and #strategy at #SSI @WPCareySchool @ASU in February. Join other leaders and faculty for an immersive classroom experience. Info at: https://t.co/UOqTJadAPm

[CSL @WPCCSL]

Our very own CSL Executive Director Emeritus Dr. Mary Jo Bitner recently received an honorary doctorate from @Hanken_fi! A well deserved recognition of her pioneering #services research and work. Read our recent interview with Dr. Bitner on our #blog: https://t.co/ELvun5gkqz

[CSL @WPCCSL]

CSL Faculty Network member Prof Ruth Bolton is featured in #wpcmagazine on #integration as key to excellent #custserv

[CSL @WPCCSL]

Bringing you #WednesdayWisdom with a new White Paper featuring takeaways on #servicedelivery #leadership #CX #strategy & more from our Sept Strategic Service Institute. You can access the paper in the White Papers section in our CSL Learning Center here: https://t.co/e93XSnaeSN

[CSL @WPCCSL]

We are thrilled to have Chief Technology Officer @GabrieleMasili on the #CTS_ASU program speaking on #AI and #DigitalTransformation in #CX! Join us April 1-3 in #Scottsdale to see G and many other stellar keynotes! https://t.co/eK7FR7IjLE

[CSL @WPCCSL]

We are excited to announce our newest #CSL member partners, @EtihadESCO @NikonUSA and @Swagelok! Our members are strategic partners with whom we advance the science of #service for competitive advantage. Learn more: https://t.co/VQfeDMLTOg @WPCareySchool @ASU

[CSL @WPCCSL]

Where is your #MondayMotivation today? Check out our #Learning Center for some #services expertise to get you going! https://t.co/Af7ZuwzZqR

[CSL @WPCCSL]

Our #speaker lineup is coming along nicely for April's #CTS_ASU in #Scottsdale! Join @mcirocco @KeyserWay @GabrieleMasili @StanPhelpsPG @SouthwestAir @CoxComm and more for a service focused and dynamic conference! https://t.co/eK7FR7IjLE #CX #custserv

[CSL @WPCCSL]

We have your #FridayFeeling with #ServiceFriday! This week features insight into creating meaningful customer engagement through memorable service experiences. #CustomerExperience #CX #servicedesign https://t.co/lSlpVxamf7

[CSL @WPCCSL]

We are thrilled to add Sonya Lacore, VP Inflight Operations from @SouthwestAir as a speaker at #CTS_ASU! Sonya will be presenting "From Hired to Inspired". Join us and Sonya in #Scottsdale for a stellar #services focused event. https://t.co/eK7FR7IjLE @WPCareySchool @ASU

[CSL @WPCCSL]

#ServiceFriday is back this week for your #FridayFeeling! This week's post features research from the @JofMarketing on the adoption of #smartservices by #consumers and why there is often resistance to adopting them. Read the post here on our #blog: https://t.co/cFQdNFb35c

[CSL @WPCCSL]

Check out our latest #webinar with @StanPhelpsPG from @purplegoldfish on "Purple Goldfish: Little Things Create the Biggest Difference in Creating Customer WOW"! Find it in our CSL Learning Center under Webinars here: https://t.co/Zr7dYONjsG #CustomerService #CX

[CSL @WPCCSL]

It's time for that #FridayFeeling! A new ServiceFriday post is up on our #blog about how #social relationships impact #consumer behavior. Check it out! https://t.co/My04hXCIiy. #consumerresearch @JCRNEWS

[CSL @WPCCSL]

What's your #FridayFeeling? We are bringing you another #ServiceFriday #blog post in our new format of one new article on our blog per week! Check it out here: https://t.co/0KmLY0HXnZ #custserv #CustomerService #CX

[CSL @WPCCSL]

Fall #SSI has begun! Keep checking our feed for updates as the week continues! @ASU @WPCareySchool

[CSL @WPCCSL]

Just SOME of the orgs joining us at #SSI next week @WPCareySchool @ASU! @AWCanada @AbbottGlobal @axon_enterprise @Boeing @CityofPhoenixAZ @CoherentInc @CoxComm @MayoClinic @NatIndBlind @NikonUSA @SRPconnect @Swagelok @ZIONandZION Can't make it? Spring dates here: https://t.co/3odvbVF4IR

[CSL @WPCCSL]

Registration is now LIVE for our April Compete Through Service Symposium! We are lining up another stellar program for you. Check out our website for information on speakers booked so far and sponsorship opps at https://t.co/eK7FR7ZVae #custserv #CX @ASU @WPCareySchool

[CSL @WPCCSL]

Check out our new white paper, Growing a Services Business: Change Management and Differentation, a summary of insights and takeaways from our recent CSL Board Member event with @Boeing and @StanPhelpsPG here in our Learning Center: https://t.co/Zr7dYONjsG