Chris Stansbury

[Chris Stansbury @cstanz7]

@AmericanAir main customer service couldn’t care less. 1.5 hrs to get in touch with an agent.

[Chris Stansbury @cstanz7]

@AmericanAir worst customer service I’ve ever experienced. I’ve never been belittled and experienced such blatant discrimination from the gate agents in SLC gate B11 and DFW D36. Fly any other airline besides American. @Delta has excellent service.

[Chris Stansbury @cstanz7]

@AmericanAir What would be really helpful is if American would go ahead and refund the trip to SLC to my cc instead of me having to dig/find th3 ticket number and call as and wait on hold forever. I see instead you guys just provide a link. Not that hard to see @AmericanAir dropped the ball.

[Chris Stansbury @cstanz7]

@AmericanAir looks like you bag space is fully full. All people have boarded. The bag gets damaged then American will pay.

[Chris Stansbury @cstanz7]

@AmericanAir Where do I find the ticket numbers. It’s not in an email and I cannot find it in my app

[Chris Stansbury @cstanz7]

@AmericanAir As soon as we land I will be cancelling all American credit cards and warning the company I work for with 3k employees to never fly American.

[Chris Stansbury @cstanz7]

@AmericanAir A separate issue. Is this so hard to understand? Regardless of the bag, We have never been spoken to by a gate agent in that manner. It’s truly unreal. But keep making excuses on not making a wrong situation right. You guys will continue to decline on customer service rankings.

[Chris Stansbury @cstanz7]

@AmericanAir I think you are missing the big picture. The flight from Austin to SLC Friday is where American dropped the ball. We had to buy flights at the airport on Delta to make it to the funeral. Where’s the refund for the first class tickets to SLC. The bag that you will surely damage is

[Chris Stansbury @cstanz7]

@AmericanAir I think American owes renumeration and an apology to myself and Brady Mathews. No one deserves to be talked to. I own my own business and so does Brady. We would NEVER treat a customer like this.

[Chris Stansbury @cstanz7]

@AmericanAir Are you going to refund the flight to SLC since we had to buy another flight on another airline to make the funeral or is that another loss for us and another win for @AmericanAir? Passing along feedback seems like a cop out and doesn’t make what has happened feel any better.

[Chris Stansbury @cstanz7]

@AmericanAir And you rebooked in middle seat coach. After 5 back to back flights on @AmericanAir you guys tolerate rude behavior. See picture as we took off. Thank you in advance for the new Rimowa Dior bag.

[Chris Stansbury @cstanz7]

@AmericanAir Bought another flight immediately on delta and they moved mountains to get us to SLC. You guys couldn’t have cared less. Example is your rude gate agents. Was thinking of transferring out diamond status but you guys blew it. Where is our refund? The best part. Bought first class

[Chris Stansbury @cstanz7]

@AmericanAir It’s a 5k bag. Let’s see. One mark on it and you can buy a new one.Two fully empty bins in first class. Isn’t that why we paid for first class? Went to a funeral. Flight delayed because you put too much fuel in the plane. Couldn’t make the funeral because of missed connection.

[Chris Stansbury @cstanz7]

@AmericanAir world’s worst airline. 4 for 4 trips have been a total disaster. The gate agents at B11 operating the flight from SLC to DFW should be fired for their rude behavior. I’ve never seen agents so unprofessional. Fly @Delta. Excellent customer service.

[Chris Stansbury @cstanz7]

@AmericanAir I would love to have patience but this is a chronic problem for @AmericanAir Latest announcement. 40 min after landing and still on the Tarmac.

[Chris Stansbury @cstanz7]

@AmericanAir why is there never a gate ready when an American flight lands @AUStinAirport. Never a problem with @Delta.

[Chris Stansbury @cstanz7]

Day 3. No communication from @VirginAtlantic regarding that status of lost bags. Horrendous customer service. @Delta has been no help at all. They blame Virgin. Need to pick a different Ariel one to transfer status. @AmericanExpress they sold the ticket. Time for a new cc comp

[Chris Stansbury @cstanz7]

36 hrs with no communication from @VirginAtlantic regarding our luggage they lost. They provide numbers that do not work. Horrible customer service. @Delta they shouldn’t be a partner. This isn’t how you treat loyal customers.

[Chris Stansbury @cstanz7]

@VirginAtlantic I tried the DM. No help.

[Chris Stansbury @cstanz7]

@VirginAtlantic AUS-LHR. By far one of the worst travel experiences I’ve ever had. Plane delayed. Dated cramped plane. Both bags lost/never put on the plane. 2nd time on Virgin. No clothes, no medicine and @Delta and @AmericanExpress for allowing virgin to be a co shared partner.

[Chris Stansbury @cstanz7]

@VirginAtlantic the continued excuses of why you cannot locate my bags and blaming it all on @londonheathrow isn’t helpful. Virgin didn’t load the bags in Austin. Not LHR’s fault. Your contact numbers don’t work. Again, not helpful. Fliers beware. Choose another carrier.