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hello! this isn't my real account- just the public one! • I'm an iOS App Developer!

[ß @cstmrservice]

(tweet 2/2) for the metrorail trip instead of using your pass. What should happen is the system charges for partner bus, and then doesn’t charge for train. Agent confirmed tapping on a partner bus first “trips up the system”. agent was able to refund, but can we fix root cause?

[ß @cstmrservice]

Hey @Metrorailinfo @wmataGM, confirmed with SmarTrip rep over the phone— there is a known issue, if you have a monthly unlimited pass, if you tap on regional partner bus (such as Fairfax connector), and then tap onto metrorail, the system will improperly charge you (tweet 1/2)

[ß @cstmrservice]

@Metrorailinfo why did train w a “door problem” offload, then reload at McPherson? Plus the last 3 cars doors didn’t open a 2nd time so most ppl were stranded on platform

WMATA ppl at the station were confused as well and said “they have to get better communication”

@wmataGM

[ß @cstmrservice]

@Metrorailinfo Like there’s an issue you know about causing trains to run over DOUBLE their normal headways, and it was not felt necessary to inform customers at all?

Cc @wmataGM

[ß @cstmrservice]

@Metrorailinfo what’s going on with Yellow today?

[ß @cstmrservice]

@Metrorailinfo Why is there no MetroAlert?

[ß @cstmrservice]

@311DCgov can you please add “unshoveled sidewalk” as a 311 option in the app so DPW can send someone?

[ß @cstmrservice]

@Metrorailinfo doors 7-8 on 3052 are not opening

[ß @cstmrservice]

@Metrorailinfo high pitched buzzing in 7468, near doors 11/12. Sounds like it’s coming from the AC system. Not impacting travel just a little annoying

[ß @cstmrservice]

@Metrorailinfo 7204 to Ashburn— the operator is making excellent announcements and sounds so professional and smooth— she should be the new automated voice! :)

[ß @cstmrservice]

@Metrorailinfo SV train 641 to largo (3099) has all cars showing No Passengers, even though it’s active.

[ß @cstmrservice]

@SouthwestAir Lexy on 1959 DAL->DCA was hilarious and super kind! ❤️

[ß @cstmrservice]

@Metrorailinfo Union station incorrectly playing automated announcement meant for Takoma (“there is no red line service towards glenmont from this station, please use shuttle busses”)

[ß @cstmrservice]

@Metrorailinfo Why? This isn’t how it’s worked for any other shutdown. Surely the 7000 series can handle Takoma as a destination?

[ß @cstmrservice]

@Metrorailinfo 7094 train is announcing/displaying Glenmont as destination instead of Takoma.

[ß @cstmrservice]

@Metrorailinfo 7576 all the internal iPad type screens are off/not working

[ß @cstmrservice]

@Metrorailinfo 3237 all but a couple lights are off in the car (it is in service, with doors opening and NSS display, PA working)

[ß @cstmrservice]

@Metrorailinfo 3129 hot car!

[ß @cstmrservice]

@Metrorailinfo McLean, largo side PID is out

[ß @cstmrservice]

@Metrorailinfo Thanks :)

[ß @cstmrservice]

@Metrorailinfo are the air chillers on in metro center? The platforms, especially lower level (BOS) are stiflingly hot and humid