CT Customer Care

EU&AU [email protected] 44(0)1202 629527, M-F 9:30a-6p GMT US&CA [email protected] 1-855-528-8495, M-F 9:30a-6p EST

[CT Customer Care @ctcustomercare]

@gsmsc50 Thanks Gill! One of our advisors will be in touch shortly. We're sorry that DHL are yet to reach out, but we will do what we can on our side to rectify this for you xx

[CT Customer Care @ctcustomercare]

@gsmsc50 Apologies Gill. Please email us at: [email protected]. Many thanks!xxx

[CT Customer Care @ctcustomercare]

@MakeErinOver @CTilburyMakeup We're so sorry to hear this, Erin! We can see that you have emailed us and one of our advisors will get back to you asap!

[CT Customer Care @ctcustomercare]

@gsmsc50 Hi Gill, we're so sorry that you have not yet received your parcel. Please send us an email at: https://t.co/3SnHSeOqCi and we can resolve this for you asap!

[CT Customer Care @ctcustomercare]

@Joanne90616738 Hi Joanne, thanks for your message. We are very sorry to hear this. We can see that one of our advisors emailed you this morning regarding this matter. Team Tilbury x

[CT Customer Care @ctcustomercare]

@latchford_helen @CTilburyMakeup Hi Helen, thanks for your message. Pillow Talk is a permanent item in our range! Team Tilbury x

[CT Customer Care @ctcustomercare]

@Hedgey40 Hi @Hedgey40, we're so sorry to hear this! Please can you DM us your email address, and we will make sure this is looked into as a matter of priority. Team Tilbury x

[CT Customer Care @ctcustomercare]

@FLORAMARIASTYLE @CTilburyMakeup @FenwickBondSt We are so sorry to hear this! Please kindly email us at [email protected] with the details of your visit so we can discuss this matter with you. Best wishes, Team Tilbury x

[CT Customer Care @ctcustomercare]

@vassrbex @DPD_UK @CTilburyMakeup We're so sorry to hear this Rebecca. We can see that DPD have contacted you regarding this, but please don't hesitate to contact us directly should you require any further assistance. Best wishes, Team Tilbury x

[CT Customer Care @ctcustomercare]

@classicrouge Please could you kindly DM us your email address so we can investigate this matter for you Zoe? Best wishes, Team Tilbury x

[CT Customer Care @ctcustomercare]

@classicrouge Hi Zoe, we're so sorry to hear this! Please could you kindly email us at [email protected] so we can advise you regarding this? Best wishes, Team Tilbury x

[CT Customer Care @ctcustomercare]

@fancypapercoll @DawnFinnegan1 @BeautyHourIE @CTilburyMakeup Darling we are always happy to advise! If you want any product advice please don't hesitate to contact us directly at [email protected] Team Tilbury x

[CT Customer Care @ctcustomercare]

@laurenr7 @MaddyLovesBlog @x_andmakeup @CTilburyMakeup Hi Lauren, thank you for your message. We can see that this was resolved for you by one of our advisors, Luiza. We hope this helps and please don't hesitate to contact us again directly should you require any further assistance. Team Tilbury x

[CT Customer Care @ctcustomercare]

@laurenr7 @CTilburyMakeup Hi Lauren, thank you for confirming this. One of our advisors, Luiza, is investigating this for you, and will contact you as soon as possible regarding this x

[CT Customer Care @ctcustomercare]

@laurenr7 @CTilburyMakeup Please could you kindly confirm your email address so we can look into this for you? Team Tilbury x

[CT Customer Care @ctcustomercare]

@laurenr7 @CTilburyMakeup We're so sorry to hear of your disappointment Lauren! Please email us at [email protected] so we can help resolve this for you! Team Tilbury x

[CT Customer Care @ctcustomercare]

@InspiredbyX Hi Amy, please email us at [email protected] so we can advise you regarding this! Team Tilbury x

[CT Customer Care @ctcustomercare]

@Jodi_C_Shanahan @CTilburyMakeup @brownthomas We're so pleased to hear this! You both look fabulous! We will be sure to pass on your feedback. Best wishes, Team Tilbury xx

[CT Customer Care @ctcustomercare]

@jen_crombie We're so sorry to hear you have experienced this issue at one of our concessions. Please email us at [email protected] so we can discuss this with you. Team Tilbury x

[CT Customer Care @ctcustomercare]

@yessibelloperez @CTilburyMakeup Hi Yessi, we're so pleased to hear this! Please don't hesitate to contact us directly should you require any further assistance. Best wishes, Team Tilbury x