UPDATE: We are grateful to confirm that the funeral policy has now been paid out. While the delay caused significant stress and uncertainty for our family during an already difficult time, we appreciate that the matter has finally been resolved. @OldMutualSA
Please be cautious when choosing a funeral policy provider. Our family is currently facing a heartbreaking situation where a funeral claim remains unpaid despite the burial being scheduled for tomorrow. @OldMutualSA
I’m sharing my experience to warn others.A funeral policy is meant to provide support during life's most difficult moments,yet my family is still waiting for assistance while the funeral is tomorrow.Families deserve timely service,clear communication & dignity during bereavement.
We urgently request assistance and immediate intervention. Families should not have to beg for support they have faithfully paid for. #FuneralPolicy#CustomerService
Tomorrow we bury our loved one, yet the funeral policy payout we have been waiting for is still delayed. Our family is now facing financial hardship and emotional distress at the worst possible time. @OldMutualSA
It is deeply disappointing that our funeral policy claim has still not been paid, while the burial is tomorrow. The family is left stressed, desperate, and struggling to make arrangements during an already painful time. @OldMutualSA
@OldMutualSA We urgently request assistance and immediate intervention. Families should not have to beg for support they have faithfully paid for. #FuneralPolicy#CustomerService
@OldMutualSA Tomorrow we bury our loved one, yet the funeral policy payout we have been waiting for is still delayed. Our family is now facing financial hardship and emotional distress at the worst possible time. We need urgent assistance and accountability.#FuneralClaim#Funeral
@OldMutualSA It is deeply disappointing that our funeral policy claim has still not been paid, while the burial is tomorrow. The family is left stressed, desperate, and struggling to make arrangements during an already painful time.