Curated Support

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[Curated Support @CuratedSupport]

@rockinrobyne15 @ChaseSupport @Chase @jpmorgan @ChaseforBiz Hi @rockinrobyne15
It may not be an outage. Should you have your Admin pass, you can perform an update to resolve this issue. If you need assistance, we’d be glad to help!

[Curated Support @CuratedSupport]

@dodger_ortiz @ChaseSupport Hi @dodger_ortiz, we'd like to help you resolve this issue. Please reach out to us

[Curated Support @CuratedSupport]

@kyovancouver @ChaseSupport Hi @kyovancouver, we're not with chase, but should you have your Admin password for your POS Terminal, we can help you resolve this in minutes

[Curated Support @CuratedSupport]

@shafe3 @Chase @ChaseSupport Hi @shafe, its unfortunate you've been holding for Chase support for over 3 hours to only have the call disconnected. I understand the frustration this may bring you and for that reason, I'm here to help. Should you have your Admin password, we at Curated Support can help you!

[Curated Support @CuratedSupport]

@mcpadin83 @Boulbouz @ChaseSupport @keileigha

[Curated Support @CuratedSupport]

@mcpadin83 @Boulbouz @ChaseSupport The Admin Password should’ve been documented in your User/Quick Setup Guide upon receiving your POS device. It’s the same password you may have used initially to setup WiFi or Bluetooth depending on the Make/Model

[Curated Support @CuratedSupport]

@keileigha If you have your Admin password, we could perform the required updates to get your POS Terminal back up and running.

[Curated Support @CuratedSupport]

Are you a Business currently experiencing issues with Chase POS Terminal? We can help you get your Credit/Debit Card Payments back up and running in a matter of minutes.
#chase #pos #terminal #posterminal

[Curated Support @CuratedSupport]

@keileigha @scottford6161 @ChaseforBiz @Chase It’s an unfortunate situation. I wish I could do more than guide to solve this issue. Please try going into a branch should you not reach a representative by phone

[Curated Support @CuratedSupport]

@Boulbouz @ChaseSupport We can help you all with this issue. Feel free to reach out. We'll have your POS Terminals up and running in a matter of minutes.

[Curated Support @CuratedSupport]

@MelissaDVM @ChaseSupport Should you have not gotten your issue resolved just yet, feel free to reach out to us for technical assistance. We've solved this issue in a matter of minutes for several of our clients!

[Curated Support @CuratedSupport]

@ga_okie @Chase We can help with this! Feel free to reach out for support

[Curated Support @CuratedSupport]

@flores_naturale @IngenicoNA Visit our page for self help info. Reach out to us for guided assistance.

[Curated Support @CuratedSupport]

@phenom1984 @msmolina99 @ChaseSupport View our page for self help info. We'd also be glad to provide guided assistance.

[Curated Support @CuratedSupport]

@cjo_brightlife @orchid_pixie @P522352 @ChaseSupport @Chase Hi, I'd like to help you with this. Please reach out to us

[Curated Support @CuratedSupport]

@orchid_pixie @P522352 @ChaseSupport @Chase This isn't an outage issue. Issue is related to expired certificates that has to be updated. We can help you with this. Please reach out to us

[Curated Support @CuratedSupport]

@P522352 @ChaseSupport @Chase Not an outage. Terminal requires update. We can help you solve this

[Curated Support @CuratedSupport]

@P522352 @ChaseSupport Not an outage. We can help guide you over the phone to resolve this. Visit our page for self help info

[Curated Support @CuratedSupport]

@Boulbouz @mcpadin83 @ChaseSupport We confirm this works! Should anyone need guided assistance, we'd be glad to help!

[Nicolas M @Boulbouz]

@mcpadin83 @ChaseSupport ran a manual update in the terminal admin settings to fixed expired certificates. Takes a while but terminal worked after that. Hope this helps ;)