Curiosity Killed

📸 things that make me curious #curiositykilled

[Curiosity Killed @curiositykill3d]

@SkyHelpTeam All the testing I’ve done has been via the app and the let’s fix it widget on my broadband connection, including the turn it off/unplug things etc. App says nothing down in my local area so not sure what’s caused it. Says engineer to visit but nothing updated.

[Curiosity Killed @curiositykill3d]

@SkyHelpTeam hey there, I reported my internet and dead phone yesterday via the app but haven’t heard anything back and I’m still without internet. Slowly eating up all my data and don’t think I’ll have enough for another day as I wfh! Any idea when it will be fixed??

[Curiosity Killed @curiositykill3d]

@WandleForum @SE_Rivers_Trust @thameswater @Wandle_Trust @Feargal_Sharkey @LDNWaterkeeper @EnvAgency @EnvAgencySE Reported!

[Curiosity Killed @curiositykill3d]

@WandleForum @SE_Rivers_Trust @thameswater @Wandle_Trust @Feargal_Sharkey @LDNWaterkeeper @EnvAgency Another day, another wave of gloomy murk flowing down the Wandle. It’s not the first time this week - who is creating this mess and why aren’t they being punished for it??

[Curiosity Killed @curiositykill3d]

@WandleForum @SE_Rivers_Trust @thameswater @Wandle_Trust @Feargal_Sharkey @LDNWaterkeeper @EnvAgency I’m at top end of Ravensbury Park and this is the second time this week I’ve seen our beautiful river turn into a river of muck.

[Curiosity Killed @curiositykill3d]

@sainsburys as requested by the CEO and our common sense, we’ve been spreading out our Xmas food shop. Very annoyed to receive a voucher today for 2400 points to spend on a xmas shop only valid 21-22/12. Wtf? Why encourage ppl to rush to stores?!? We’ve overpaid now. 😡

[Curiosity Killed @curiositykill3d]

@SpotifyCares hi there, I’ve just received two emails asking me to login in both Spanish and English that I didn’t ask for - has my account been compromised??

[Curiosity Killed @curiositykill3d]

@devisridhar I’d just like to say thank you for being the most clear and sensible voice this evening on the news. I’m so angry and this government’s ineptitude and I just wish they would listen to you!
#deviforPM

[Curiosity Killed @curiositykill3d]

@Better_UK I’ve also just now received two different refund request confirmations.

[Curiosity Killed @curiositykill3d]

@Better_UK Thank you. As for the refund, you can see that a payment was taken from my account in March, despite the govt announced closures. I was told it was because my DD had already been processed and it couldn’t be stopped.

[Curiosity Killed @curiositykill3d]

@Better_UK No, because this form wasn’t provided. I will fill it in now. Can you confirm for me that the membership has been cancelled and no DD payment will be taken at the end of this month?

[Curiosity Killed @curiositykill3d]

@Better_UK I’ve been trying in touch for weeks to ask for confirmation of my membership cancellation and a refund of the March payment. Membership number: 0735504

[Curiosity Killed @curiositykill3d]

@Better_UK @mentalhealth You know what would help my mental health? Having someone from Better reply to my multiple messages. It shouldn’t be this difficult to get in touch with a national company!

[Curiosity Killed @curiositykill3d]

Guess what... after weeks of trying to get a response through email, Twitter I’ve still not received any contact. Except for the local centre trying to get me to unfreeze! 🤦‍♀️ seriously rubbish customer service. @Better_UK @Betterhelpers

[Curiosity Killed @curiositykill3d]

I’ve still had zero response to this or my DM and it looks like I’m not the only person frustrated by the lack of customer service by Better.
It’s 2020. Respond to your customers queries ffs. 🤦‍♀️ @Betterhelpers @Better_UK

[Curiosity Killed @curiositykill3d]

I’ve still had zero response to this or my DM and it looks like I’m not the only person frustrated by the lack of customer service by Better.
It’s 2020. Respond to your customers queries ffs. 🤦‍♀️ @Betterhelpers @Better_UK

[Curiosity Killed @curiositykill3d]

@Betterhelpers @Better_UK hi there, I’ve sadly had to cancel my (currently frozen til Oct) membership and sent through my request form on the app but there was no space to detail that I was wrongly charged in March so am in credit. Can I pls speak to someone about this? Thx.

[Curiosity Killed @curiositykill3d]

@Better_UK It looks like I’m not the only one but your customer service has left much to be desired. No reply to emails or tweets. Class sizes are still at pre Covid levels -how can that be safe in an enclosed room? I am seriously disputing whether continuing my freeze or to fully cancel it

[Curiosity Killed @curiositykill3d]

@Better_UK I received a letter yesterday saying that you’ll be charging me a “one off payment” in Aug. No you bloody don’t. You already “accidentally” took a payment in March despite the freeze on memberships as my DD was already processed and I’m wanting to keep it frozen.

[Curiosity Killed @curiositykill3d]

@Better_UK hi there, I know my local centre is due to open sat 25th but I’ve received absolutely no communication about what’s happening or whether I’m still able to freeze my membership etc
Please can you respond so I can dm details? Thank you.