Arun Kumar

[Arun Kumar @currentkambi]

@onepluscareIN I do have a question. How can an IP69 device get water damage from light splashes? Even if it does, will you take responsibility or hide behind fine print? Feel free to respond here and stop DMing automated responses @onepluscareIN

[Arun Kumar @currentkambi]

@onepluscareIN Day 5 of having bought a paper weight for 80k EMI, named @OnePlus_IN

[Arun Kumar @currentkambi]

@onepluscareIN Checked my inbox and found out that Oneplus does not give a crap about quality check, IP69 devices getting water damage and the sevoce costs as much as the phone itself.

[Arun Kumar @currentkambi]

@onepluscareIN I still have a dead IP69 device with water damage. That's also my final situation.

[Arun Kumar @currentkambi]

@onepluscareIN Day 4 of automated messages and leaving customers with dead phones.

[Arun Kumar @currentkambi]

@onepluscareIN Yes, I was told @oneplus is not responsible for water damage to IP69 devices, even without any physical damage. And the worst part is the repair cost, 80% of the device cost. That's not addressing the issue, that's just automated response.

[Arun Kumar @currentkambi]

@onepluscareIN Day 3 of the automated message. And a dead phone.

[Arun Kumar @currentkambi]

Good that @OnePlus_IN is leaving. Buying their latest flagship has brought me nothing but disappointment, grief and loss. And @OnePlus_Support is the worst. IP69 is a joke. Got water damage within 3 months and they ask me to pay 55k for the damage. On the way to scrap the phone.

[Arun Kumar @currentkambi]

@onepluscareIN Replying does not mean resolving. Still stands that @oneplus is false advertising their mobile phones.

[Arun Kumar @currentkambi]

@onepluscareIN Yes, I was told that @OnePlus_IN is not responsible for the devices they sell because they can make policies up and let the consumers pay for a device that was made badly. This device has 4 or 5 IP ratings and the first time I expose it to water, it just died. Hope no one buys

[Arun Kumar @currentkambi]

@onepluscareIN Yes, I was told that @OnePlus_IN is not responsible for the devices they sell because they can make policies up and let the consumers pay for a device that was made badly. This device has 4 or 5 IP ratings and the first time I expose it to water, it just died. Hope no one buys

[Arun Kumar @currentkambi]

@onepluscareIN Spoke to the senior escalation team. Same answer: We sell IP69 devices and expect you to not get it wet.
@consumercourtin needs to get involved in places like these.

[Arun Kumar @currentkambi]

@onepluscareIN I've already spoken to the escalation team once. I will try that one more time if you insist. But I definitely know what they will say. Will update the situation on this thread.

[Arun Kumar @currentkambi]

@onepluscareIN @OnePlus_IN @OnePlus_IN is no different than the other brands who don't care about their customers. Selling subpar devices at premium costs @OnePlus_Support

[Arun Kumar @currentkambi]

@onepluscareIN After the usual automated reply. I have DM the support account. Let's see if @OnePlus_IN is any different.

[Arun Kumar @currentkambi]

@zeptocares @ZeptoNow Your team contacted me and said the same thing as before. Will be moving this legally.

[Arun Kumar @currentkambi]

Ordered a headset on @ZeptoNow and received a product which did not work. I did open the package to check for damages but did not know that we can turn on and check the device. The delivery executive did not care, he even demanded the OTP to give me the product. @zeptocares