Getting a mobile mandate from the C-suite is the easy part. The challenge is getting an engineering team, a design org, and a leadership team all moving in the same direction before you've written a line of code.
That's the actual job.
https://t.co/fQIX7xi5YV
๐ฑ Companies keep launching #mobileapps nobody opens twice. Not because the product is bad. Because they asked the wrong question.
Before you code a single line, ask: What does your user need to do in a moment of low attention and high intent?๐
https://t.co/CEoCApjUAs
Google's new commerce protocol, #UCP, lets you keep your data, your payments, even the title "Merchant of Record."
It just takes your customers.
#Grocers like you become the warehouse. #Google becomes the store.
๐ New post:
https://t.co/su4KcicXCf
#Grocers spent years building AI to figure out what you'd pay.
Maryland banned #surveillancepricing. And honestly? Good.
Not because the law is strong. It isn't. But because the real margin problem was never the customer.
It was always the waste.
https://t.co/tqNffXk1oY
#ALDI hands its digital storefront to #Instacart and calls it innovation. #Kroger announces AI partnerships and calls them a strategy.
Both are making the same mistake.๐
https://t.co/YGwjQtrra7
Stop chasing #grocery#loyalty. It's already dead.
Only 1% of shoppers are loyal to a single store. The other 99% are rotating through four or five stores a week.
How mid-tier grocers win in a fractured world ๐
https://t.co/T1Up4igc8h
Small frictions in #grocery are loyalty events.
Mid-tier #grocers deploying consumer-facing #AI on bad inventory data are about to create a lot of them.
Hereโs how not to learn this the hard way.๐
https://t.co/aqYnCo6Kp8
Replacing an hourly #grocery employee can cost up to 50% of their annual salary. #AI scheduling attacks that number directly.
Most grocers aren't talking about it. They should be:
https://t.co/80b3aRdXcR
#Walmart spent $14B on technology last year, much of it on #AI initiatives
A #grocer with a $2M budget and 40 stores should stop playing their game.
Learn how here.๐
https://t.co/W4ED8Q8KxF
#ALDI just handed #Instacart their website, app, fulfillment, and in-store digital touchpoints.
Everyone's calling it a digital expansion.
It's actually a #robbery. And ALDI is footing the bill.
https://t.co/5uQVswBDO0
Only 1 in 4 US #grocers meet basic shelf accuracy standards.
Most are about to layer #AI on top of that.
That's not a strategy. That's a faster way to be wrong.
https://t.co/oYWjHD1dBc
73% of #shoppers will switch stores if a key item is unavailable.
Stockouts cost U.S. grocers $15-20B a year.
Yet most #AI investment goes to recommendation engines and #chatbots.
In #grocery, AI must be built from the bottom up.
Full post.๐https://t.co/uwDwXncksD
The #grocery industry is using #AI to optimize the customer experience while shrink eats into margins, shelves go empty, and inventory data is wrong 70-80% of the time.
๐ Demand side: getting smarter.
๐ฅ Supply side: still on fire.
Full piece ๐https://t.co/bYs5HFhgPx
AI won't save grocery.
Good grocers will. They'll point it at shrink, stock, and labor instead of chatbots and personalization engines.
โ ๏ธFix the back room first. The chatbot can wait.
#AI#grocery#retail
https://t.co/cinhHYOU4R