Barn1e

A passion for customer service, satisfaction and loyalty. The views expressed are my own and do not necessarily reflect those of my employer.

[Barn1e @custloyal]

@TrisOsborneMP Oh dear. Original post was lies or incompetence. Or both. Very sad. So many people running the country who are out of their depth.

[Barn1e @custloyal]

SAS Communities helps so many #SASCommunities

[Barn1e @custloyal]

Enjoying meeting customers #SASForumUK

[Barn1e @custloyal]

NHS England explores the potential for analytics to improve patient care https://t.co/nNsQJBh3l0

[Barn1e @custloyal]

SAS #digital
intelligence capability enhanced by real-time decisioning, text analysis, data
mining & IoT analytics https://t.co/HaxIAzfqnw

[Barn1e @custloyal]

Worst customer experience in many years at Chambery airport

[Barn1e @custloyal]

@airportchambery you needed to take control of the chaos. People waiting for bags left on plane blocked others getting bags. Carousel full

[Barn1e @custloyal]

Announcements inaudible. Waiting for someone to pass out in crush

[Barn1e @custloyal]

@airportchambery chaos. No one knows which belt for what flight

[Fritz Lehman @LehmanFritz]

Great point from @CarlTFarrell: It’s not enough to have the best product. It’s about how you treat the customer #CX #AnalyticsX

[Barn1e @custloyal]

Companies need to earn the right to use my data, but what's it worth? https://t.co/ucoisiJ2GD

[Barn1e @custloyal]

Analytics: The lifeblood of the Fourth Industrial Revolution https://t.co/ucoisirri3

[SAS Software UKI @SASsoftwareUKI]

Join us for a #SASchat #tweetchat this Friday 4th Nov 2-3pm GMT on Data Managment #DataMNGT!

[Barn1e @custloyal]

Meet the next-gen high-performance analytics and visualisation architecture, #SASViya: https://t.co/WcL59rasnq

[Barn1e @custloyal]

Been a while since i was involved in banking sector but nice to see SAS still doing well serving my old colleagues https://t.co/qI6kh5RPSO

[Barn1e @custloyal]

Looks like #Vodafone call centres in 4 countries have been involved. Does not look like they know what the other is doing. Looking to move.

[Barn1e @custloyal]

3 weeks and still they cant get a phone they blocked in error unblocked. Call centre and online help make promises they break.

[Barn1e @custloyal]

Observing worst customer service I have seen in long time by #Vodafone.

[Barn1e @custloyal]

Direct Line lost my loyalty as premiums too high. Their loss (4 cars and house) and Admiral gain

[Barn1e @custloyal]

Adding the business knowledge to stats and maths can be a recipe for successful customer experiences http://t.co/lYklqCYSUo