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Barn1e
@custloyal
A passion for customer service, satisfaction and loyalty. The views expressed are my own and do not necessarily reflect those of my employer.
UK
Joined December 2010
40
Following
61
Followers
269
Posts
Barn1e
@custloyal
about 1 month ago
@TrisOsborneMP
Oh dear. Original post was lies or incompetence. Or both. Very sad. So many people running the country who are out of their depth.
Barn1e
@custloyal
over 8 years ago
SAS Communities helps so many
#SASCommunities
Barn1e
@custloyal
over 8 years ago
Enjoying meeting customers
#SASForumUK
Barn1e
@custloyal
almost 9 years ago
NHS England explores the potential for analytics to improve patient care https://t.co/nNsQJBh3l0
Who to follow
andy cutler
@andycutler
just a bloke making his way along life's varied path... you never know what is round the corner so "crack on" ....
Georgina Spearing
@SassyGeorg
SAS Education Consultant | SAS Software | Opinions expressed are mine and don't represent those of SAS.
Alistair Horn
@AllyHorn
Education Consultant at SAS Software. Any opinions expressed are mine and do not represent those of SAS.
Barn1e
@custloyal
about 9 years ago
SAS
#digital
intelligence capability enhanced by real-time decisioning, text analysis, data mining & IoT analytics https://t.co/HaxIAzfqnw
Barn1e
@custloyal
about 9 years ago
Worst customer experience in many years at Chambery airport
Barn1e
@custloyal
about 9 years ago
@airportchambery
you needed to take control of the chaos. People waiting for bags left on plane blocked others getting bags. Carousel full
Barn1e
@custloyal
about 9 years ago
Announcements inaudible. Waiting for someone to pass out in crush
Barn1e
@custloyal
about 9 years ago
@airportchambery
chaos. No one knows which belt for what flight
custloyal
retweeted
Fritz Lehman
@LehmanFritz
over 9 years ago
Great point from
@CarlTFarrell
: It’s not enough to have the best product. It’s about how you treat the customer
#CX
#AnalyticsX
Barn1e
@custloyal
over 9 years ago
Companies need to earn the right to use my data, but what's it worth? https://t.co/ucoisiJ2GD
Barn1e
@custloyal
over 9 years ago
Analytics: The lifeblood of the Fourth Industrial Revolution https://t.co/ucoisirri3
custloyal
retweeted
SAS Software UKI
@SASsoftwareUKI
over 9 years ago
·
City of London
Join us for a
#SASchat
#tweetchat
this Friday 4th Nov 2-3pm GMT on Data Managment
#DataMNGT
!
Barn1e
@custloyal
about 10 years ago
Meet the next-gen high-performance analytics and visualisation architecture,
#SASViya
: https://t.co/WcL59rasnq
Barn1e
@custloyal
over 10 years ago
Been a while since i was involved in banking sector but nice to see SAS still doing well serving my old colleagues https://t.co/qI6kh5RPSO
Barn1e
@custloyal
over 10 years ago
Looks like
#Vodafone
call centres in 4 countries have been involved. Does not look like they know what the other is doing. Looking to move.
Barn1e
@custloyal
over 10 years ago
3 weeks and still they cant get a phone they blocked in error unblocked. Call centre and online help make promises they break.
Barn1e
@custloyal
over 10 years ago
Observing worst customer service I have seen in long time by
#Vodafone
.
Barn1e
@custloyal
over 10 years ago
Direct Line lost my loyalty as premiums too high. Their loss (4 cars and house) and Admiral gain
Barn1e
@custloyal
over 10 years ago
Adding the business knowledge to stats and maths can be a recipe for successful customer experiences http://t.co/lYklqCYSUo
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