Customer Contact Advisor

News & trends for leaders in #ContactCenter #Custserv #CX #CallCenter. Covering strategy, technology, agent management, #CustomerExperience, #AI, & more.

[Customer Contact Advisor @CustomerContAdv]

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Keynote by @Hyken & deep networking with 25 peers in #CustServ #CX #ContactCenter, including Autodesk, LG, Express Scripts, & more!

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Sponsored by @gladly @gkonecta @kustomer

[Customer Contact Advisor @CustomerContAdv]

4 Pieces of Call Center Technology You Should Embrace This Quarter https://t.co/2gDtN6p69d #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

3 Tips for Conducting Customer Service Over Facebook Messenger https://t.co/4Gr3rzBuNG #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

5 Red Flags to Watch Out for on Your Customer Service Team https://t.co/jqtpQolUu8 #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

6 Ways to Beef Up Security in Your Call Center https://t.co/FIZ7KXDAJY #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

Do You Need Better Call Recording Software? A Guide to Finding the Right One https://t.co/nXHcpPdrgk #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

What Is a Customer Data Platform (CDP), and How Can It Improve Customer Service Performance? https://t.co/egLuelQMTq #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

5 Customer Service Predictions for 2021 https://t.co/BYD1mtrRUo #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

5 Things 2020 Taught Us About Social Media https://t.co/JdECo4XrFv #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

How to Account for COVID in Your Customer Service Metrics https://t.co/beRci3aSAx #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

5 Must-Learn Traits for New Customer Service Employees https://t.co/3qBMwpwIwZ #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

5 Questions to Ask When Exploring New Team Management Software https://t.co/HkelP5wu6X #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

How to Set Customer Service Goals for 2021 https://t.co/ate2Ryi7ni #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

Infographic: Which Customer Support Type Works Best For Your Industry https://t.co/SAxz6AxfAh #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

Infographic: Build a Top-Notch Customer Experience Strategy https://t.co/kaSw7KPklS #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

How to Prepare Customer Service Agents for the Holiday Surge https://t.co/jCgxRkiAYA #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

How to Incorporate Outside-In Customer Service https://t.co/JxttbFlye7 #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

Five Questions to Ask When Vetting New Customer Service Agents https://t.co/JI6zsnmA7a #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

Why You Should Hire Hospitality Workers for Customer Support https://t.co/MtR3FthpBw #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

3 Ways to Approach Finding New Calling Software https://t.co/gq0vCpzyy1 #contactcenter #cx #custserv

[Customer Contact Advisor @CustomerContAdv]

Customer Contact Leader Shares Tips for Maintaining a Great Team https://t.co/A9S7OgBmQs #contactcenter #cx #custserv