Customer First

Rick Spence is a business writer, speaker and consultant dedicated to helping businesses grow.

[Loyalty360 @Loyalty360]

Air Canada Reaches New Heights of Customer Loyalty - http://t.co/1veRKHbfl1 #travel #loyalty

[Customer First @CustomerFirst]

Email marketing still works. If it's quality content, short, and keeps customers wanting more. Don't always sell. http://t.co/XeC6k19f0S

[Customer First @CustomerFirst]

Loyalty programs work!
Forrester: Members spend more, stay loyal longer, and worry less about price. http://t.co/Xss0PTluql

[Rick Spence ☮️ @rickspence]

"Discontent is the first necessity of progress."
Thomas Edison

[Rick Spence ☮️ @rickspence]

Announcing "We Expect More from You" -- a bold new series of motivational posters encouraging bosses to do better
http://t.co/rKEy8jAlJk

[Customer First @CustomerFirst]

"Don't be anonymous to customers. Make your company a family/partner in their times of need."
http://t.co/2YJttkHvsc

[Loyalty360 @Loyalty360]

IHOP Wants to be More Customer-centric - http://t.co/wuoo6K9BNA #cem #qsr

[Loyalty360 @Loyalty360]

Inflection Points: Seizing the Moment in Customer #Loyalty - http://t.co/Q9Jdj8a28E #research #cx #lmktg

[Customer First @CustomerFirst]

"The simple act of choosing a higher purpose will help you find the right path."
http://t.co/YOlf85Ftjd

[Customer First @CustomerFirst]

The answer of course is you win both ways. "Once an organization embraces either journey, it will soon find itself making better decisions "

[Customer First @CustomerFirst]

Who’s more important when it comes to company culture: customers or employees? My story in the National Post:
http://t.co/YOlf85Ftjd

[Vivek Wadhwa @wadhwa]

Companies that share rewards with employees greatly outperform others http://t.co/vU2y8K2h -- the Silicon Valley model

[Customer First @CustomerFirst]

At online retailer http://t.co/O2PnFkP0, Anne-Marie Fleming has a simple customer service mantra: "Dogs First." http://t.co/QGn8JoLw

[Customer First @CustomerFirst]

Systems may screw up, but having the right people in place can save the day. How much do your people care? http://t.co/daDPYYXl

[Rick Spence ☮️ @rickspence]

There are no silver bullets in business. It always takes hard work. There: doesn't that take the pressure off (and put it where it belongs)?

[Loyalty360 @Loyalty360]

"The key to customer loyalty" by @VIPdesk http://t.co/yZXms0fT

[Shep Hyken @Hyken]

Some organizations are using the wrong #custserv metrics to measure customer satisfaction. Measure what matters to the customer.