We help businesses + organisations put customers at the heart of everything they do to help improve productivity, drive advocacy & create competitive advantage.
A great initiative Australia Post with tips for improving your #customerexperience during delivery.
Quick tips:
π reduce signature on delivery
π consider apartment-dwellers
π offer more collection points
Check it out here https://t.co/U9hGqfoX8j
Big fan of this pic Sueanne from @customerframe snapped last week! Sums me up nicely - I turn coffee and coloured pens into life-changing business guidance π
To get a competitive advantage in the retail industry, one must be able to provide a differentiated + personalised experience. But what is the best way to do this?
On the Customer Journey, many businesses forget the pre- purchase stage, where much of the magic happens. Brand reputation + considered customer experience are key at this important stage. What is your business doing to show you care? @Wunderman https://t.co/mTMzSPTonf
βBut no matter how perfect the product or how charitable the company, consumers simply arenβt going to do business with brands that lessen their quality of life.β Couldnβt agree more.
Businesses are meant to make customer's lives easier + it seems like customer service isnβt enough anymore. Wonder why? Serenity Gibbons gives us the three reasons why itβs time to switch to Customer Success. Read her article here: https://t.co/Zb9fpxNOsl #customerframe
Worried about unhappy customers? You should be! Try to H.E.L.P them by listening, empathising + leading them to a resolution that suits them. It may just save your business. Great article, thanks @SteinbrecherInc https://t.co/Bug7v9LeWy #customerframe#customer#business
If you think that youβve smashed your goals once you satisfy your customers, then youβre probably on the wrong track. Delighting them is on a completely different level + involves taking the experience above + beyond their expectations.