Steven Carleton

President, CustomerMatters | Former Head of Customer Experience @eBay | #CX & #CustomerJourney Speaker | Passionate about #tech #ops #custexp #VoC | #CCXP

[Steven Carleton @customermatters]

Missed flight at SEA today ... gate agent suspected dog paperwork was incorrect/fraudulent. Can think of numerous ways to resolve that didn't result in missed flight/day of work. Nice that he 'waived the $25 rebooking fee.' Seriously? Get it together @AlaskaAir #AlaskaAirFail

[Steven Carleton @customermatters]

@JeffClarktrader If you are the "devil" then I'm bordering on devil worship. Keep up the great work @JeffClarktrader and keep your chin up!

[Annie Cushing @AnnieCushing]

Nailed it. cc @MichelleRobbins

[Steven Carleton @customermatters]

Hats off to DIA TSA...I can't believe I'm saying this, but they had security line operations nailed. Best and fastest feel up to date!

[Steven Carleton @customermatters]

is looking for full time or consulting opportunities in SF Bay or Austin, TX areas. Please contact me at: [email protected].

[Steven Carleton @customermatters]

So happy to have Ali home again...only a week until Alex arrives!!!!

[Steven Carleton @customermatters]

Sunny and 73 in the city. Beautiful drive over GGB to Marin. It's almost December...life is so good. Thankful for all the gifts in my life!!

[Steven Carleton @customermatters]

Waiting for KISS to take the stage at Oracle Arena. I wanna Rock'n'Roll all night and party every day!

[Steven Carleton @customermatters]

The reason I live in California ... http://yfrog.com/0kuqrj

[Steven Carleton @customermatters]

Sunny and 70 today. We had to de-ice the wings in Ohio and see snow in Denver. Why is it I live here again? I can't remember. Ha!!

[Steven Carleton @customermatters]

Home sweet home...arrived safely @ SFO. Great to be back by the Bay:-)

[Steven Carleton @customermatters]

Waited for this one until I was ready. A special day today...Col de la Madeleine, in memory of my niece, Madeleine Ann Luongo, our angel.

[Steven Carleton @customermatters]

Got up this morning, intended to head north for another Alps Col. One wrong carrefour exit & I was headed to the monster of Provence!

[Steven Carleton @customermatters]

http://yfrog.com/5naeij

[Steven Carleton @customermatters]

My work here is done...everything else is gravy. Atop L'Alpe d'Huez eating une Croque Monsieur and drinking a well deserved grande biere!

[Steven Carleton @customermatters]

Lunch at the Col du Grand St. Bernard at the Swiss/Italian border. Next up Petit St. Bernard from Italy to France. Then Col de l'Iseran!

[Steven Carleton @customermatters]

At top of Col de la Croix Fry waiting for the thunderstorm to pass. The beer was cold and the rain is wet!

[Steven Carleton @customermatters]

Last day in Pyrenees...climbed Col d'Aspin (both sides; east side in TdF '09) & Col de Peyresourde. 100km ride & 2500m of climbing. Yowza!

[Steven Carleton @customermatters]

Enjoying a nice dinner in Cauterets...last night in the Haut-Pyrenees. This place is stunning. 2 days became 5 with unforgettable memories.

[Steven Carleton @customermatters]

Up for tomorrow ... Col du Tourmalet and peut-etre Luz Ardiden if I can stand up in the morning!