Customerville

Powering some of the biggest brands and most innovative companies as they launch design-driven feedback programs

[Customerville @customerville]

"Are VoC Platform DIY Options Really Cheaper and Thus Better? (Hint: No.)" https://t.co/3ccd4Ovv2S by @marc_c_mandel on @LinkedIn

[Darci R. Poole @Darci_Poole]

Mistake #: force the customer into a process instead of building a process around the customer needs https://t.co/4Kzv5hOKYX

[CXPA @CXPA_Assoc]

We appreciate the sponsors of the 2017 #CXPA Insight Exchange May 16-17 in Phoenix, including @customerville! See you in May. #CX17 #CX

[Customerville @customerville]

So nice to run an old friend, @samanthastone at the #highfiveconf here in Raleigh this morning!

[Customerville @customerville]

Don't let anyone tell you that any software onto itself truly creates outcomes. Nonsense. It's up to us as employees to do that! #CEM #CXP

[Customerville @customerville]

So, who's down to come to Valencia Spain with @customerville for the annual Falles celebration in March? #CEM #CXP

[Customerville @customerville]

It's been said that the #1 job of companies is to satisfy customers. That's crap. Mere satisfaction isn't enough any longer! Delight! #CEM

[Customerville @customerville]

Often, "big data" is much less important than "right data". Consider this the next time you get a sales call. Ask about it! #CEM #CXP

[Customerville @customerville]

Customers can see thru insincerity every time. Great customer experiences come from the heart. #CXP #CEM

[Customerville @customerville]

Just a thought: Sometimes great customer experience is garnered with little more than a sincere smile! Ya know? #CEM #CXP

[Customerville @customerville]

What can Kevin Spacey teach us about CX survey design? #CEM #CXM https://t.co/tag94iOeip

[Customerville @customerville]

One bad customer experience is enough to drive 71% of customers to shop around. Why risk? Learn how the best do it. https://t.co/CjaXpNkBeu

[Customerville @customerville]

Design-Driven VoC is more than just a photo on your survey. Learn how behavioral science plays a role! https://t.co/CjaXpNkBeu #CEM #CXP

[Customerville @customerville]

There are no throwaway customer experiences! https://t.co/CjaXpNkBeu #CEM #CXP

[Customerville @customerville]

People will remember the high point of the customer experience and the last one. Why is your transactional survey so terrible? #CEM #CXP

[Customerville @customerville]

Have you considered that the VoC survey is another touchpoint on the journey & part of the desired experience? https://t.co/CjaXpNkBeu #CEM

[Customerville @customerville]

Have you heard about what we as CX pros can learn from Asperger's research? Check out https://t.co/CjaXpNkBeu for the answer! #CEM #CXP

[Customerville @customerville]

Your brand is no longer what you say it is. Your brand is now what your CUSTOMERS say it is. Face it. You've lost control. Manage it. #CEM

[Customerville @customerville]

The lost art of simply saying Please and Thank you allows you to control the customer experience! Practice it! #CXP #CEM @customerville

[Customerville @customerville]

Love the top-of-the-pyramid slot! https://t.co/6Dz0NvLmjJ

[CXPA @CXPA_Assoc]

We couldn't do it without you! Thanks to all of these companies for helping us to plan a great Insight Exchange May 16-17 in Phoenix! #CX17