Congratulations to my new JKCF UT cousins! 72 Community College Students Awarded Prestigious National Scholarship to Finish Their Degrees at Four-Year Institutions - Jack Kent Cooke Foundation https://t.co/Kp4Rj9tyuy
@Xfinity @ComcastCares (it seems--waiting for my next billing cycle) fully resolved my #customerservice and account issues today. It took 5+ days to hear from them, but the support folks were great once we made the connection.
@comcastcares @ComcastCares @Xfinity#customerservice I've had the same plan for a year, never miss a payment nor have any issues, so why do I get this response when I try to get the same plan? I DO NOT want, need or USE the additional services you are saying I now MUST have:
@Xfinity my DM went to @ComcastCares on Wednesday. I've checked in with you there several times since...nothing but crickets. I've joined every group I can find like #comcastxfinityproblems and am rallying the troups to combat your HORRIFIC #customerservice.
@comcastcares @Xfinity @comcastcares I was thankfully asleep at 3:04 am. Just now, I responded to the DM in hopes my CRM ticket was not simply dropped because I didn't respond at the unreasonable hour. Appreciate the response, though, very much. :)
Hey, @garyvee@TeamGaryVee you need an example for your next book? @Xfinity#ComcastCares = facade! It seems I'm so irrelevant (only 100+ followers) they don't have to care. DM 1:30 ago, seen, not even an autobot response! I've got other platforms & not afraid to use them... :)
@Xfinity It would be fine if your voice service straight-up said "we are not answering calls" but it doesn't! It circles you around and around...literal voiceoptions circle, then good-bye!
@Xfinity We cannot reach a thinking AI bot or a human to discuss our options since our contract term is coming to an end. ONLY options available online are packages with services we do not need or want. Our bill jumped $32.96/mo = $395.52/yr and within dollars of forced packages...
Seeing is not vision
Something there does not make it real
To hear does not equate to listen
Touch does not assume feel
Show up is not to attend
Provide does not define give
Realize then that...
Being alive does not mean that you live
(Shannon Conner | July 10, 2014)