Christian v.Schassen

Director Partner Success at @sprysys. Podcaster @kopfbaukasten. #ecommerce #technology #consulting #leadership #newwork 15 years in SIs ☕️

[Picard Tips @PicardTips]

Picard management tip: If they know their jobs, leave them alone. If they don't, help them learn.

[Christian v.Schassen @cvonschassen]

The awesome @chrisrauch presenting our #CustomerSuccess values in @sprysys 💚 #sprykerexcite #csm

[Christian v.Schassen @cvonschassen]

Good application of critical thinking to eliminating customer churn at PayPal. Looking at customer behavior and identifying common „paper cut“ scenarios is very powerful - especially before the actual churn takes place.

[Matt Lerner @matthlerner]

After 17 years, we finally “cracked” a $100M churn problem at PayPal. Zero fancy tech. Just a spreadsheet, some simple SQL, and a physicist named Ben. 👇🏼

[Christian v.Schassen @cvonschassen]

@LidlBitchard Oh yeah, I remember Loo‘s Control. That had this almost stereotypical Piano Riff 😃 Oh man, good times... are you planning to release more of this style, LB?

[Christian v.Schassen @cvonschassen]

So much great content from #pakcon2020. Great job, @ProjectAcom! Haven't watched all my planned talks yet, but one of the favorites so far is @uwehorstmann's 'ugly truth about VC' - very open and proper tips. Kudos Uwe!

[Christian v.Schassen @cvonschassen]

@Zwingy_DE Okay, dann stelle ich morgen eine Liste zusammen und poste am Montag. 📚👋

[Christian v.Schassen @cvonschassen]

@ProfHeinemann Ich mach das immer so:

[Christian v.Schassen @cvonschassen]

@r000pert @uxhh Rupert, that’s cheating. It needs to stop!

[Christian v.Schassen @cvonschassen]

@supergraf Gar nich! Ich halte das aus... 😶

[Christian v.Schassen @cvonschassen]

I’m always having a laugh reading about ‘reply-all’ mails in big groups, but this one is special. Great stuff!

[Christian v.Schassen @cvonschassen]

@r000pert Me while looking at the picture 😆

[Christian v.Schassen @cvonschassen]

@drlrdsen @sprysys @matthias1971 More up to date account: @k_matth 😎

[Christian v.Schassen @cvonschassen]

@duddledan @stilkov @zweitag That sounds great. If you release it somewhere, I’d like to hear about it too. 🤝

[Christian v.Schassen @cvonschassen]

@KellyGoetsch I can relate to this. This chrome extension worked quite well to address this: https://t.co/Nv24lM7eRi

[Christian v.Schassen @cvonschassen]

@anja_hendel @diconium Viel Erfolg und viel Spaß in der Arbeit mit den großartigen Teams dort! 👏

[Christian v.Schassen @cvonschassen]

Tonight there will be the next #Spryker Usergroup in #Cologne, hosted by our partner @kernpunkt. Will it be as full as Berlin's @sprysys usergroup last week? Go beat the record! 😉👍
#SUGCGN https://t.co/NBgjbnUZqv

[Christian v.Schassen @cvonschassen]

@celeste_horgan Sorry to hear, Celeste! Fortunately, user-centric writing in e-commerce sounds like us 🙂 Do you want me to connect you to our academy director at @sprysys in Berlin? Marketing and HR might also be of interest.

[Christian v.Schassen @cvonschassen]

@isotopp Mir fallen Musikstücke ein, bei denen ich darüber trauriger wäre 😬