Rob McWalter

Partnering with myself to teach clients that the age of the customer really isn't. Heads up vendors can find more profit opportunity than ever before.

[Lincoln Murphy @lincolnmurphy]

People don't buy from you because they understand what you do... they buy from you because you understand what they do.

[Rob McWalter @cxPromote]

@danestreet brings claims biz #CustomerSuccess. Tradition still rules for face work. Innovation erupts back home https://t.co/DlbYpPRyPk

[Rob McWalter @cxPromote]

Questions to discover #customersuccess MarTech needs. #4 always="no". Valuable underused resources not hard to find! https://t.co/3VNP7YzGWI

[Rob McWalter @cxPromote]

Good #customersuccess day? Congrats @genefay 2016 CRN Channel Chief https://t.co/CF6XrPhXyW B4 $100M IBM @resilientsys acquisition 2day.

[Rob McWalter @cxPromote]

#ForcesAtWork slowing businesses when speed is the need. Which #customersuccess practices threaten velocity? https://t.co/Hj8uYvVs6i

[Rob McWalter @cxPromote]

ATT Retentn Dpt. killed 2hr of life fixing $115 error. 90m arguing. Ending 20yrs loyalty cost me $300/billble. Then asked me 2try DirectTV.

[Rob McWalter @cxPromote]

Engage to fill gap 1) customer readiness 2) turnkey deployment 3) workarounds 4) choreographed adoption. Billable? https://t.co/0uosYZjorG

[Rob McWalter @cxPromote]

Really effective sales stacks include capabilities that support finding and nurturing 2nd order revenue opportunitie…https://t.co/w2wJDqzjmS

[Rob McWalter @cxPromote]

#CustomerSuccess side effects threaten progress as value-propositions go product-to- #customercentric. Inevitable cu…https://t.co/udZIpZYjzL

[Rob McWalter @cxPromote]

RT Good question & #video @annettefranz: Have you done the work to uncover your customers' #MomentofTruth http://t.co/rcbcHO4KDJ #journeymap

[Rob McWalter @cxPromote]

The real reason for investing in Customer Success. Incremental revenue explained... https://t.co/aY950Md4ox

[Rob McWalter @cxPromote]

Payments svcs providers offering EMV card migration "helping hand" get loyalty pts & maybe surprise up-sell now! https://t.co/vbTdPR1myo

[Rob McWalter @cxPromote]

CSM training scenario: coach your CS team to win renewals handling every ugliness bulleted in the list below: http://t.co/LvosMaUREj

[Rob McWalter @cxPromote]

Nice @saastr CS starter plan. For $50k+ ARR accounts cxP method enables scale of $3m+ per #CustomerSuccess Mgr. https://t.co/D9jUT1jIYr

[Rob McWalter @cxPromote]

Imagine a digital marketing strategy that raised lead-to-customer conversion rates from 2% to 10% in 5-yrs. https://t.co/09k1CrdqH1

[Rob McWalter @cxPromote]

Thanks @DannyCrichton for an "aha" #CustomerSuccess moment https://t.co/mg95xH4YTv

[Rob McWalter @cxPromote]

Great Infographic suggesting a progression of content for lead-nurturing and value-add through funnel stages. https://t.co/zktKY6qter

[Rob McWalter @cxPromote]

@cxp_ForeWinns not bad http://t.co/zxcgdYrydW

[Rob McWalter @cxPromote]

CSM Engagement Model http://t.co/Pz6KaEGDl5 via @cxPromote

[Annette Franz @annettefranz]

The 7 Deadly Sins of #CustomerExperience http://t.co/8zZfexqgmq #custexp #cem #cxm