@boomerang @AdrianBradyCesa We’re super excited for this week’s upcoming event — it’s going to be a blast! Looking forward to chatting with a bunch of amazing customer focused business leaders about major CX/CS trends for 2023 + The Four CX Pillars: Team, Tools, Process and Feedback!
I talked with @AdrianBradyCesa on the @cxchronicles podcast about why business emphasis may shift next year from customer acquisition to customer retention. Give it a listen! https://t.co/76NwTbRgsW
What's the most foundational investment to make in your #customerexperience practice?
Technology?
Processes?
VOC?
@cxchronicles says it's your team
If you don't invest in building a team of the right people and continue to invest them, all other investments are useless
#cx
In the latest episode of CXCP, Tom Randle explains informed customers & employees = industry leading businesses.
Watch the full episode here:
https://t.co/tuzwX6hYLa
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #178 we welcomed Tomer Rabinovich, CEO at Top Dog Global. He talks about building customer success is its own form of magics.
#cx#customersuccess#founder#entrepreneur
In this week's episode of The CXChronicles Podcast #177 we welcomed Larry Yatch, CEO at SEAL Team Leaders explains about translating key traits of Navy Seals into your leadership
Watch the full episode here:
https://t.co/Z5mC9DmmWK
Is there a way to make communication more personal?
Hear what Ethan Beute, Chief Evangelist at @BombBomb has to say.
Visit this link to watch the whole podcast.
https://t.co/IcccD134h5
In this week's episode of The CXChronicles Podcast #176 we welcomed @ethanbeute, Chief Evangelist at @bombbomb. Watch the full episode here.
https://t.co/IcccD134h5
In the #175 episode of The CXChronicles Podcast, Deon Nicholas, CEO & Co-Founder at Forethought AI, takes about" importance of creating the people-first" company culture.
#CX#customerexperience#companyculture
In order for the company to excel, every member of your team needs to be clear on what the company's mission is and understand the purpose of showing up to work.
#customerexperience#employeeexperience#mission#vision
In the latest episode of The CXC Podcast, we welcomed Gregorio Uglioni, CCXP an inspiring CX/CS executive who has come to be known as The CX GoalKeeper.
In the short clip, he shares how you can enable your team to serve your customers well.
#customerexperience#employeeexperience