CX Report

The no. 1 site for Customer Experience and Voice of the Customer news that really matter. Free of empty pontification and PR.

[CX Report @cxreport]

CRM Daily | Google's Dealmap Purchase Could Disrupt Retail - Groupon will feel the impact of Google’s... http://tumblr.com/xq83vfilk0

[CX Report @cxreport]

ISPs Provide Broadband Speeds as Advertised, FCC Says #cem - A new report from the Federal Communications... http://tumblr.com/xq83veod2g

[CX Report @cxreport]

Verizon and Sprint on Top in Mobile Phone Customer Service Survey #cem - Sprint made impressive service... http://tumblr.com/xq83ve1p1r

[CX Report @cxreport]

The Survey Geek: How to write a mobile research pitch piece - So when your boss asks you to write a pitch... http://tumblr.com/xq83vdgi45

[CX Report @cxreport]

Hearsay Social raises $18M so your employees won’t embarrass you on social media #cem - Hearsay Social... http://tumblr.com/xq83upm0fs

[CX Report @cxreport]

Is the “daily deals” phenomenon just a fad? #cem - The easiest way to get people to use a service is to save... http://tumblr.com/xq83uot1rf

[CX Report @cxreport]

Domino's “brave” social media move wins respect from consumers #cem - Domino’s decision to stream unfiltered... http://tumblr.com/xq83uo5p30

[CX Report @cxreport]

Verizon Takes J.D. Power Customer Care Crown From T-Mobile - #cem - In recent years, Verizon and T-Mobile... http://tumblr.com/xq83unkgq5

[CX Report @cxreport]

Despite ‘Buyers’ Market’ Conditions, Real Estate Company Satisfaction Improves among Sellers - #cem -... http://tumblr.com/xq83uj5jsw

[CX Report @cxreport]

Social CRM Magic Quadrant is Out - My colleague, Adam Sarner, and a team of analysts, have just published... http://tumblr.com/xq83r62wq7

[CX Report @cxreport]

McDonald's: Apple Slices in Every Happy Meal #cem - McDonald’s Corp. is adding apples to all its Happy Meals... http://tumblr.com/xq83r5ctrx

[CX Report @cxreport]

Fake Apple store under investigation in China -#cem - The Chinese government has launched an investigation... http://tumblr.com/xq83r4oo6s

[CX Report @cxreport]

Breaking: RIM “Streamlining” Operations, Lays Off 2,000 #cem - In line with RIM’s planned “cost optimization... http://tumblr.com/xq83qhi82m

[CX Report @cxreport]

'You're a faux hippy Wal-Mart': Whole Foods Market worker quits with 'epic' resignation email #cem - Whole... http://tumblr.com/xq83qgoc80

[CX Report @cxreport]

Facebook Launches Site to Help Businesses Market Themselves #cem - As businesses clamor to join Google , it... http://tumblr.com/xq83qfzje4

[CX Report @cxreport]

The Next-Generation Voice of Customer Command Center: Tool Time for Chief Customer Officers | Bob Thompson... http://tumblr.com/xq83qfd04a

[CX Report @cxreport]

Temkin Group's Bruce Temkin: Nine Pieces of Advice About Net Promoter Score - #cem - Net Promoter Score... http://tumblr.com/xq83prvz3i

[CX Report @cxreport]

Dr. Stanley Pearle: The Original Customer Relationship Builder #cem - This week one of my business heroes... http://tumblr.com/xq83pr18ku

[CX Report @cxreport]

How social media fits in with business communications | #cem - Social media has become a huge part of many... http://tumblr.com/xq83pqb757

[CX Report @cxreport]

Cash registers: window into the retail experience - Adaptive Path - #cem - One area of interest,... http://tumblr.com/xq83ppng9m