Cycle

Cycle is the fastest way for your team to capture product feedback and share customer insights – without the busywork.

[Thibaut Nyssens 🐣 @T_Nyssens]

I've never seen a website feel more alive than the one @CycleProduct just dropped 🤯

[Thibaut Nyssens 🐣 @T_Nyssens]

Damn, we can finally put a face on all these "AI agents" ppl have been talking about

[Hervé Studio @HerveStudio]

Don't be scared.

These are just a few of the 150+ new AI helpers coming to @CycleProduct.

(We made them.)

[Vlad @Stoun_]

@CycleProduct Ask panel ❓

Talk to your feedback.
Write PRDs, release notes, and more... Just ask.

Featuring beautiful 3D assets and animations, created in collaboration with @HerveStudio 🍭

[Vlad @Stoun_]

@CycleProduct  new website is Live 🔥🚨
https://t.co/HEKfUV9cka - Well done team!!!

Shoutout to @adrienrochet  for the design collab, to @HerveStudio for the sleek 3D assets, to Patricia Falandysz for the dev and of course to Med for the vision (and 15k comments on Figma 🤣)

[Ed Sim @edsim]

The new @CycleProduct drop is 🔥

Product agents now gather live feedback so you know exactly what to double down on and what to ship next.

Voice of the customer, on autopilot.

Congrats @mboudoukhane and team!

[Cycle @CycleProduct]

@n___vc Try drag-n-dropping one of the bubbles in the dropzone 😉

[Mehdi Boudoukhane @mboudoukhane]

Sidebar re-design # 2843 😍

-Ask Cycle at the top.
-New Customers section.
-Simplified app structure: Feedback, Features, Releases.
-Ability to star customers (people & companies) as well as releases
-New icons

https://t.co/5arNMRHWog

[Cycle @CycleProduct]

@rauchg A fool with a tool is still a fool 🤷‍♂️

[Cycle @CycleProduct]

@stackblitz Been waiting for this one 🔥

[Cycle @CycleProduct]

@framer Love it! 🔥

[Mehdi Boudoukhane @mboudoukhane]

This is what a feedback autopilot looks like ✨

[Mehdi Boudoukhane @mboudoukhane]

With AI, it's easy to fall into the trap of overpromising and underdelivering.

There are so many AI products out there... but most of them are just shiny prototypes, not working products.

So, if your AI actually works, you have a chance to stand out. But how do you prove it? How do you demonstrate that your AI product is not like the others?

At @CycleProduct, we came up with a concept we called the AI relevancy score. It's basically a calculation of our feedback AI's success rate broken down by workspace.

Every time a piece of feedback gets processed in Cycle, we create a score that compares the AI-generated answer to the "good" answer (ie the user-verified answer).

We use that score to 1/ understand general AI gaps in order to improve it for all customers, and 2/ spot specific workspaces for which AI performs poorly so we can further calibrate them.

It's extremely helpful for us as we can now iterate on our AI logic in an analytical way. But we're about to take it further 👀 We'll make that score available in the app.

That way, teams can track how Cycle's AI performs for their specific use case and compare it to alternatives. They can also see how calibration impacts relevancy over time, doing so building trust in the AI system.

If your AI is not bullshit, you gotta prove it. Be analytical about it. Show don't tell that you're the best AI out there. Go and compute that AI relevancy score!

[Cycle @CycleProduct]

Sync your @HubSpot customer attributes with @CycleProduct 🚲

MRR, close date, lead status, number of employees, country/region, industry, you name it. Bring them all into Cycle!

This means: better customer profiles in Cycle but also deeper voice-of-customer analyses with filters on your customer attributes.

More in Cycle's changelog: https://t.co/5a34pRMlIM

[Mehdi Boudoukhane @mboudoukhane]

By now you know that I'm obsessed with the idea of closing the feedback loop.

There's so much untapped revenue potential in your releases... if only you have a strong feedback loop system that lets you get back to folks at each release 👀

It's not a nice-to-have. It's a statement that you care about your customers.

And it's not just your customers btw. In B2B, 70% of product feedback comes from your customer-facing teams. So it's critical to build trust with them too.

It was already possible to close the feedback loop with @CycleProduct but it was not smooth. It required way too many steps.

So we decided to go ahead and re-design a whole new feedback loop experience for y'all ☺️

It's shipping veryyyy soon and it will be a game changer for teams who care about building trust with their customers!

Hope you don't mind the lil' teaser ☺️ stay tuned! 👀

[Mehdi Boudoukhane @mboudoukhane]

We shipped something huge last week 🙀

It's called Cycle Ask and it's a whole new way to ask questions to your feedback repository.

Want to know what your customers had to say about performance issues last month? Just ask!

Want to get a summary of the feedback you have for one of your top customers? Just ask!

Cycle Ask recognizes the filters in your question, semantically finds the most relevant customer quotes, and gives you a structured answer that you can copy with one click.

There's more. Cycle Ask let's you browse the customer quotes that were used to provide its answer, that way you can drill down into the raw customer context. No black box!

I'm using it all the time on our dogfood instance (🐶) and it's pretty life-changing!

It's in early access, let me know if you want to give it a try!

[Cycle @CycleProduct]

Head over to the Cycle changelog to learn more: https://t.co/gm3n6OpSNe

[Cycle @CycleProduct]

New: Voice of Customer Reports

Stay updated with a monthly AI-generated summary of your customer feedback.

See which features, bugs, and issues are trending. Know which customers are giving the most feedback.

Delivered automatically via Slack and/or email.

[Cycle @CycleProduct]

New product updates in our latest changelog:

⚡️ Revamped Feedback Processing

Feedback processing is now clearer and faster:

- Simplified UX for a smoother experience
- Review AI suggestions in context
- Choose to review suggestions in bulk or one by one

🎉 Changelog Now Available to All Teams

Pick a template, customize it in minutes, and make it live. Here’s what’s new this week:

- Display/Hide Bugs & Improvements: Control what’s visible in your releases
- Customizable Favicon: Make your changelog perfectly match your brand

👉 Explore the full updates on https://t.co/Gv7Gwda8cx

[Mehdi Boudoukhane @mboudoukhane]

Write the release note before you ship the feature, not after.

To write a good release note, you have to focus. The release note is meant to hook people. You have to get to the essence of what to ship.

Starting with the release note pushes you to do less but better. It forces you to prioritize. It ultimately helps you ship better, more focused products.

Release notes also serve as a storytelling tool. Storytelling is how you get people to take a leap of faith to do something new.

The story you tell shapes the product you build. A good story is an act of empathy. It recognizes the needs of its audience. Again, it helps you ship better products that make people feel heard.

Writing solid release notes is an underrated product superpower! Write them before shipping if you want to unlock their full potential ✌️