@maljafeiri@maljefairi@sidrachain Hello Sidra Support,
I cannot access my Sidra Chain account because my Google Authenticator 2FA code is always rejected as invalid.
I did not change my phone, I still have my Google Authenticator, the codes refresh normally every 30 seconds, and my phone time is synchronized.
@Flexycoll6@sidrachain But there is one thing I don't understand: we have been trying to let you know about the problem with the authentication codes needed to access our Sidra Chain accounts, yet no one has clarified the procedure or steps we need to follow to gain access.
@Flexycoll6 Invalid authentication code. I am writing to you because I have been unable to access my Sidra Chain account for over a month. I successfully completed my KYC, but since the update began, I have lost access; I get an "invalid authentication code" error every time.
@Flexycoll6@sidrachain Invalid authentication code. I am writing to you because I have been unable to access my Sidra Chain account for over a month. I successfully completed my KYC, but since the update began, I have lost access; I get an "invalid authentication code" error every time.
@maljafeiri Invalid authentication code. I am writing to you because I have been unable to access my Sidra Chain account for over a month. I successfully completed my KYC, but since the update began, I have lost access; I get an "invalid authentication code" error every time.
@Sidra_App Invalid authentication code. I am writing to you because I have been unable to access my Sidra Chain account for over a month. I successfully completed my KYC, but since the update began, I have lost access; I get an "invalid authentication code" error every time.
@Flexycoll6 Invalid authentication code. I am writing to you because I have been unable to access my Sidra Chain account for over a month. I successfully completed my KYC, but since the update began, I have lost access; I get an "invalid authentication code" error every time.
@maljafeiri@sidrachain I am writing to ask when we will have access to our account. I have been unable to access my account and my investments for over a month, even though I successfully completed the KYC process.
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