Patrice GROS

Co-CTO @ledger, Busy securing the blockchain revolution. Cryptography, (HW) Security, Tech, Blockchain. customer success team

[Patrice GROS @CyrellaPilot]

Some check exchange announcements to confirm their tokens are still supported.

Others simply open Ledger Wallet™ and verify directly on their Ledger device.

Self-custody without compromise.

[Patrice GROS @CyrellaPilot]

@AbcYnz We understand your concern. Please check your TRX account and transaction history, then share a screenshot of what you’re seeing so the issue can be reviewed.

[Patrice GROS @CyrellaPilot]

We understand your concern. Please check your TRX account and transaction history, then share a screenshot of what you’re seeing so the issue can be reviewed.

[Just another dude @AbcYnz]

@shahzzannn @Ledger @X @ledgerstatus @tether I’ve also had my TRX funds on ledger for 8 years and now it’s 0$…. @Ledger

[Patrice GROS @CyrellaPilot]

We understand the frustration. Since you can still access your devices, a manual synchronization may help resolve the issue. I can provide step-by-step guidance.

[Punktastik @Inpunkcrypto]

Últimamente estoy teniendo problemas con varios Ledger.

De momento consigo desbloquearlo y acceder, pero tiene toda la pinta de que cualquier día me va a dejar tirado.

Algunos me dicen que actualice, pero obviamente ya está actualizado.

Es más, cada vez que uso Ledger me tiro un buen rato actualizando todo. Es un auténtico coñazo tener que estar haciendo esto continuamente.

La experiencia, sinceramente, está siendo horrible.

Y encima, para colmo, nunca pude reclamar el bono de BTC que regalaban. En ninguno de los dispositivos.

[Patrice GROS @CyrellaPilot]

@Inpunkcrypto We understand the frustration. Since you can still access your devices, a manual synchronization may help resolve the issue. I can provide step-by-step guidance.

[Patrice GROS @CyrellaPilot]

That’s a fair concern. Before updating or migrating, verify your recovery phrase offline. A manual synchronization of your Ledger device may help resolve the issue. I can provide step-by-step guidance.

[MRPCRYPTO | Bitcoin & Autocustodia @MRPCRYPTOCOM]

@Inpunkcrypto Esa es justo una de las críticas más repetidas a Ledger: buen ecosistema, pero demasiada fricción entre actualizaciones, apps y firmware.
Mientras puedas acceder, yo priorizaría comprobar bien la seed y tener claro un plan de migración antes de que falle el dispositivo.

[Patrice GROS @CyrellaPilot]

@MRPCRYPTOCOM That’s a fair concern. Before updating or migrating, verify your recovery phrase offline. A manual synchronization of your Ledger device may help resolve the issue. I can provide step-by-step guidance.

[Patrice GROS @CyrellaPilot]

@HoracePlinker A manual synchronization of your Ledger device may be required to help resolve the issue. Follow back, and I’ll provide step-by-step guidance.

[Patrice GROS @CyrellaPilot]

@HoracePlinker Have you tried transferring your CC to Ledger Wallet? If it’s limiting transfers to 100 CC and warning about tokens being lost over time, please send a screenshot of the message so we can take a closer look.

[Patrice GROS @CyrellaPilot]

@Zecoshi Thanks for the feedback! Please check Ledger Wallet for the latest supported $CYPH buying options and availability. If it’s still unavailable, share a screenshot of what you’re seeing so we can better understand the issue.

[Patrice GROS @CyrellaPilot]

Thanks for the feedback! Please check Ledger Wallet for the latest supported $CYPH buying options and availability. If it’s still unavailable, share a screenshot of what you’re seeing so we can better understand the issue.

[Zecoshi🛡️ @Zecoshi]

@Ledger as you are working on zcash shielded integration, can you also please enable the buying of $CYPH as its currently disabled on your app 🫪🤦‍♂️🙏🏻

[Patrice GROS @CyrellaPilot]

@binancechiller We understand. Please send a screenshot of what you’re seeing in Ledger Wallet, including the BTC and PEPE balances, so we can better understand the issue.

[Patrice GROS @CyrellaPilot]

We understand. Please send a screenshot of what you’re seeing in Ledger Wallet, including the BTC and PEPE balances, so we can better understand the issue.

[Wellnesskoenig @binancechiller]

Hatte auf meine 5 ledger von den 280k Pepe weil ich 250k verzwirn hatte auch nurnoch 7k 15k wallets sehe ich

Am Ende die letzten Monate Wochen Regen nur so auf die 1700 500 1700 600 direkt loss ihr wisst was ich mein die Jagd ich lösche grad Fotos und sehe so Sachen bei den 102.000 Fotos die noch sind

[Patrice GROS @CyrellaPilot]

Have you tried transferring your CC to Ledger Wallet? If it’s limiting transfers to 100 CC and warning about tokens being lost over time, please send a screenshot of the message so we can take a closer look.

[Horace Plinker @HoracePlinker]

@YessahBlessahCC @YessahBlessahCC Have you tried moving any CC to Ledger Wallet ? it's saying only 100 CC transfer at a time and something about losing tokens over time.

[Patrice GROS @CyrellaPilot]

@dubeyanil7 Good morning! A manual synchronization of your Ledger device may help resolve the ZEC and BTC access issue. If it persists, please contact us for further assistance.

[Patrice GROS @CyrellaPilot]

Good morning! A manual synchronization of your Ledger device may help resolve the ZEC and BTC access issue. If it persists, please contact us for further assistance.

[A DUBEY @dubeyanil7]

@Ledger Good Morning I am not able to access my ZEC abd BTC,on new stax?

[Patrice GROS @CyrellaPilot]

@MadOrkestra We understand how annoying the warning can be. If your Nano X is showing a persistent battery alert, please contact us through direct message so we can check the issue and advise you on the safest solution.

[Patrice GROS @CyrellaPilot]

We understand how annoying the warning can be. If your Nano X is showing a persistent battery alert, please contact us through direct message so we can check the issue and advise you on the safest solution.

[Mad Orkestra @MadOrkestra]

Eh @Ledger, can you let me disable the battery warning for my Ledger Nano X in the settings please? I don't really care about the battery, I use it plugged in all the time and the warning is just annoying af.

[Patrice GROS @CyrellaPilot]

@rulerofbronze5 Sorry you’re dealing with this across multiple devices. Please follow back and DM us with your Ledger model and display issue so we can help you with the next steps.

[Patrice GROS @CyrellaPilot]

Sorry you’re dealing with this across multiple devices. Please follow back and DM us with your Ledger model and display issue so we can help you with the next steps.

[bronze5 @rulerofbronze5]

@_tm3k almost all of my ledgers screen died or starting to die including my ledger x

[Patrice GROS @CyrellaPilot]

@ChupapiMun55555 If you mean the ZKX wallet, your Ledger remains the signer. A manual resynchronization may be required. Please follow back and DM me so I can guide you through the process safely.