donald chesnut

Champion of Great Design and Customer Experience. Chief Design Officer Candescent. Former Chief Experience Officer at General Motors, Mastercard, and Sapient.

[donald chesnut @D_Chesnut]

@MonosTravel your product broke first time using it and your customer service is terrible. No response to emails and no way to reach a human. It’s also telling that you don’t allow new customers to write reviews on your site!

[donald chesnut @D_Chesnut]

@MonosTravel my hybrid trunk broke on first trip and no one responds to email and customer service is importable to reach thru website. Please help

[donald chesnut @D_Chesnut]

What do you get when you reach 2 million lifetime miles on Delta? You get an email that tells you to come back when you’ve reached 3 million miles to get a gift! @Delta #CustomerExperience

[donald chesnut @D_Chesnut]

@Delta @AssistDelta i waited years to reach 2 million miles on delta- i receive a congratulations email telling me to choose my gift, only to be told I’m not allowed in the site. Really delta?? Worst experience #diamondmedallion

[donald chesnut @D_Chesnut]

Is it time to focus less on customer experience? https://t.co/iNe2jm57Jm

[donald chesnut @D_Chesnut]

“Caring for you is our biggest priority” as your twitter description. Is that an attempt at humor?? Nothing you’ve done tonight shows any care for the 300 passengers now stuck in JFK.#disappointed #diamondmedallion

[donald chesnut @D_Chesnut]

@AssistDelta @Delta as a #360,#diamond customer - the way you are treating all passengers on DL003 tonight is probably one of the worst customer experiences i have seen from an any airline, Ever. Combining two flights into one: choosing revenue over customers. A circus! Awful

[donald chesnut @D_Chesnut]

@AssistDelta @Delta as a #360,#diamond customer - the way you are treating all passengers on DL003 tonight is probably one of the worst customer experiences i have seen from an any airline, Ever. Combining two flights into one: choosing revenue over customers. A circus! Awful

[donald chesnut @D_Chesnut]

I tried all of that. Multiple computers. Mobile app and web site. Multiple credit cards

[LATAM Airlines @LATAMAirlines]

@D_Chesnut Hello, sometimes the web page can be affected by browser history or the cookies, for this reason we ask you to delete them and try to make the purchase one more time or try to use a different browser or device (preferably a computer). Regards.

[donald chesnut @D_Chesnut]

Hey @LATAMAirlines I’m trying to by a ticket and your web site and mobile app keep giving systems errors at the time of purchase. I’ve tried everything Is there a problem on your end? Problems Sunday and today

[donald chesnut @D_Chesnut]

@LATAMAirlinesUS I’m trying to by a ticket and your web site and mobile app keep giving systems errors at the time of purchase. I’ve tried everything Is there a problem on your end?

[donald chesnut @D_Chesnut]

@mcirlstaff @kpnichols What an *inspiring* visit to @mcirlstaff CX&design studio. Such great talent, and welcome to the newcomers! #mastercard #cx

[donald chesnut @D_Chesnut]

Hey @AskCapitalOne Can you tell me which of your credit card products are on Mastercard network, not Visa? I’m unable to see this from your website

[donald chesnut @D_Chesnut]

So excited to join the Mastercard team. Here’s to a 2019 and a world without cash!

[Mastercard News @MastercardNews]

Welcome to Mastercard, Donald! @D_Chesnut Our first Chief Experience Officer is in the house! https://t.co/0Rn6Mx6x5d

[donald chesnut @D_Chesnut]

@Sprinklr @michaelguzman @zacharyparadis @Mastercard Ha! Love this! Excited to join the Mastercard team!

[donald chesnut @D_Chesnut]

Thank you Cindy! Here’s to a great 2019 for u!

[cindygallop.eth @cindygallop]

Congratulations @D_Chesnut, nice one @mastercard @mastercardnews! @kristinamonllos @adweek https://t.co/JRzcRsHdCZ

[donald chesnut @D_Chesnut]

Thank you Zach. You are truly one of the best.

[Zach™️ [email protected] @zacharyparadis]

.@Mastercard hires its first Chief Experience Officer, the verifiably fantastic @D_Chesnut!

https://t.co/YOn4pbPtdz

[donald chesnut @D_Chesnut]

In a consumer-driven world, owning the customer relationship is critical: look at some great examples of how DTC brands are not just reshaping marketing, but also reshaping business: https://t.co/xwFtxTIQiq

[donald chesnut @D_Chesnut]

"90 percent of the world’s data was created in the past two years alone"
Why Companies Are Turning To Chief Data Officers To Generate More Value Out Of Data via @forbes https://t.co/UcV6ovNjYA

[donald chesnut @D_Chesnut]

Awesome article - The myth of human-centered design https://t.co/62uw6VOuNz