Founder of CatalyzeX. Building teams and automated software to support businesses. Prev: President @ VoyageSMS; Ares Mgmt.; IB @ UBS Lev Fin; Booth; Duke
A meaningful portion of enterprises I talk to outside of Silicon Valley generally are looking to hire while also adopting agents.
There’s a huge wave of technical and engineering talent needed inside originations, building software or acting as FDEs for agents. And as AI drives efficiency in areas like the customer lifecycle, companies are leaning in even more heavily to client-facing jobs.
In a world where AI did everything for you with no human oversight needed, maybe we’d be having a different conversation. But that’s not how AI works.
Even for the areas that have the most automation potential, agents are automating tasks, not whole jobs. As they automate tasks, the agents need to be steered, their work reviewed, the outputs incorporated and more. All of this is requiring people to do the work.
And for the areas that have less automation potential, companies are freeing up dollars from efficiency gains elsewhere to hire in those areas now.
Yes, maybe AI lets you respond to front line support tickets automatically, but the companies (instead of just dropping the profit to the bottom line) will go and invest in new areas of sales and customer success that will add more differentiation for clients.
Companies don’t remain static. They automating tasks where they can and free up dollars to move onto the next thing that matters.
CEOs are uniquely prone to AI psychosis because they’re sufficiently distant from the last mile of work that still has to happen to generate most value with AI.
So when they play with AI, they see the happy path results, often not considering the next 10 or 20 things that have to happen to get sustainable results from agents.
“Look I made this awesome product prototype”. Yes but you didn’t have to review the code before it went into production and fix a bunch of issues.
“Look I generated a contract”. Yes but you didn’t verify all the terms before it goes out to the counterparty and didn’t have to wire up all the past contracts to work with.
The best thing you can do as a CEO is to use AI a *ton* to figure out the real implications of agents in the enterprise, and come out the other side with an appreciation for both the upside and the real work that goes into them.
@TheICHpodcast No business owner smart enough to make $3mm annually will ever sell for 4x... Hormozi has clearly never worked in lower MM PE... min 7-8x multiples
Has there ever been a worse rollout of a credit card than that of @BiltRewards when they ended their relationship with WF? The amount of issues I have faced is staggering and adding up by the day.
Spiking fuel prices from Trump’s war was the nail in the coffin for twice-bankrupted Spirit airline.
FWIW, JetBlue merger failed because a judge, appointed by Ronald Reagan, said the deal was illegal.
Republicans are desperate to shift blame from higher costs hitting families.
To make matters worse, Bilt's customer service is woeful, even as the company itself has admitted.
The experience is just far worse than Chase or AMEX. Not sure what they are doing over there