Shame on you, United Healthcare. Because of your mishandling, I missed my surgery — and when I asked to file a formal complaint, I was told my case was handled “sloppy” and given only a PO Box to send it to. We all know where that complaint will end up — straight in the trash.
@UnitedHealthGrp
Shame on you - your mishandling of my preapproval missed my surgery — and when I asked to file a formal complaint, I was told my case was handled “sloppy” and given a PO Box to send it to. Complaint will end up in the trash like UHC its customers.
@askUHC@UHC - your call went straight to voicemail with no callback number. Please call again as I was told you were meeting with my doctors office today.
@UHC United Healthcare reps are useless—unskilled, uncaring, and just pass the buck. Surgery tomorrow, still no approval. Escalate me to a real supervisor NOW. #WorstInsurer
@askUHC You say all the right things in public, but behind closed doors you basically tell your patients to screw off. I am beyond grateful I didn’t trust you with my heart failure, because I honestly believe I wouldn’t be alive right now
@askUHC@UHC you say all the right things in public, but behind closed doors you basically tell your patients to screw off. I am beyond grateful I didn’t trust you with my heart failure, because I honestly believe I wouldn’t be alive right now.”
@askUHC You did not leave me a message you sent me an email saying that I can send an appeal with no decision, no information, etc. Continue being an insurance company that cares only about $ and not their client’s health.
@askUHC Surgery scheduled for today. No call. No update. No explanation. Just canceled. UnitedHealthcare, this is people’s health, not a restaurant reservation. You should be ashamed.
@UHC Surgery scheduled for today. No call. No update. No explanation. Just canceled. UnitedHealthcare, this is people’s health, not a restaurant reservation. You should be ashamed.
@MainiacMain@UHC Thank you - the doctors office has called - @UHC scheduled review on Thanksgiving day - when no response (and no notice) on a national holiday from the doctor they delayed the call until after the surgical date
Got another call from UnitedHealthcare and they’re still just passing the buck. No action, no timeline, no accountability. This is unacceptable and needs immediate resolution by someone with real authority. Will never happen
@askUHC Got another call from UnitedHealthcare and they’re still just passing the buck. No action, no timeline, no accountability. This is unacceptable and needs immediate resolution by someone with real authority.
@UHC@askUHC Got a phone call from United Healthcare “pushing the buck” again. No action, no timeline, no clue. They truly suck and just check boxes while patients suffer.
@askUHC I’m sure you’re very sorry. I’ve sent my number and my name and I don’t expect much from any of you. You pretend to care you pass the buck. What a joke.
@askUHC United Healthcare had all week to approve my surgery but tried to meet on Thanksgiving, so now I'm stuck waiting. Imagine if it were their family. Heartless company.
Title: Loyal Customer Disappointed by terrible customer service
Upgraded to the Rowenta Ultimate Steam Pro because I loved my first one. Needed it faster, offered to pay extra after told it was shipped and wasn’t. $500 iron- awful service The product isn’t worth treatment .