daddie-star-buqs

[daddie-star-buqs @daddiestarqr]

@AirbnbHelp Please escalate this now! @Airbnb @AirbnbHelp

[daddie-star-buqs @daddiestarqr]

It is 12:48 AM. @Airbnb @AirbnbHelp promised a supervisor would call me "immediately" after being displaced with my 1yo infant due to an unsecure, uncleaned listing (Case A128540960). No call. We had to seek shelter at a retirement home & pay $725 out of pocket to rebook

[daddie-star-buqs @daddiestarqr]

@AirbnbHelp It is 5:49 PM. Spoke with Tarima on the phone regarding Case A128540960. Even though I uploaded the requested receipts 5 hours ago, she is claiming 'policy' prevents her from transferring me to a supervisor. My family and 1yo infant are still stuck waiting.

[daddie-star-buqs @daddiestarqr]

@AirbnbHelp I will send a DM now. I will gladly update or remove the post once a Senior Manager actually calls me to resolve the $725 reimbursement and override the credit limit for our family.

[daddie-star-buqs @daddiestarqr]

@Airbnb @AirbnbHelp 🚨 #Airbnb #CustomerService

[daddie-star-buqs @daddiestarqr]

@Airbnb @AirbnbHelp because your app support is silent and capping our credit. AirCover guarantees a similar/better home, but your system limits are leaving a stranded family holding the bill. Escalate this to a Senior Manager who can actually honor your safety policies tonight.