Jess Leitch

GM & Head of Service Design @frogdesign. Service Designer. Co-Founder FRSA. Big fan of Count Duckula. Australian in SF.

[Brian Chesky @bchesky]

We created a blueprint of the Airbnb experience and used it to improve our service end-to-end

[Jess Leitch @dagnabbit_]

@alexmoseman back in london??

[Jess Leitch @dagnabbit_]

@RickRunGood @GettyImages this is gross

[Jess Leitch @dagnabbit_]

@MJB_SF I am consistently blown away with what consumers put up with here

[Jess Leitch @dagnabbit_]

@biologistimo definitely not

[Jess Leitch @dagnabbit_]

@stephenbeck Gorgeous place!

[Jess Leitch @dagnabbit_]

@zoescaman Never worked for me! Spectra only... But I know it worked for other people once they had a good supply

[Jess Leitch @dagnabbit_]

@zoescaman It's so good. We used one too

[Jess Leitch @dagnabbit_]

@JennyTheolin I've heard it can happen at the 12 month mark for sure. Picky toddler stage

[Jess Leitch @dagnabbit_]

@zoescaman Congratulations!

[Jess Leitch @dagnabbit_]

@KateClarkTweets hmmm

[Jess Leitch @dagnabbit_]

@zoescaman I feel this so much. It's worse when you are so successful professionally. Feels like further to fall.

[Jess Leitch @dagnabbit_]

@ashleymarinep knock and run in australia

[Jess Leitch @dagnabbit_]

@bud_caddell @WorkNOBL Proud of you! So much hard work

[Jess Leitch @dagnabbit_]

@skuwamoto my eyes

[Jess Leitch @dagnabbit_]

Oh this is so bad.

[Jonathan Rowson @Jonathan_Rowson]

1/2 Distressing experience @Tesco just now. 10.50pm near Chancery Lane tube after a work event I receive a text to get a sandwich for my son’s packed lunch tomorrow. I see a store, think I’m in luck, but I can only *enter* the store if I download the app & sign up to club card.

[Jess Leitch @dagnabbit_]

oh no

[Jess Leitch @dagnabbit_]

@AndrewCFrancis 😂

[Jess Leitch @dagnabbit_]

@lindzmcleod Yes. Yes I would.

[Jess Leitch @dagnabbit_]

@jrhennessy woah