Day 25 and I FINALLY have our luggage back only because I drove 190 miles round trip to rescue it from the Philly airport. @lufthansa had no plans to deliver it to me. #LufthansaLostMyBag
@avi3115@lufthansa I’m sorry to hear that. That has to be incredibly frustrating. Despite all of their mistakes, everything of value was right where I left it and my luggage was still locked when I got it back.
Got a call at 10pm on Christmas night from American Airlines telling me they have our bags with no idea that it was supposed to be delivered to our home. Absolutely no customer service from @lufthansa at any step of this process
It’s been 23 days and we still don’t have our luggage from @lufthansa. It has been in the US since last Thursday and it’s still in Philadelphia Airport. #LufthansaLostMyBag
Day 17 - Some good news! Our bags have been “found” and are going to be flown to Boston tomorrow. Last night, they got moved from the warehouse to Terminal 2! It’s a Christmas Miracle!! If you are waiting for bags, call the baggage center every day! #LufthansaLostMyBag
@dalbke@MUC_Airport@lufthansa I received my bags after 17 days. Here is what I tried and worked,
1. Calling @MUC_Airport@lufthansa baggage dept EVERY SINGLE DAY on 0049-89-975-72382 or +44 371-945-9124 and escalating the issue.
2. Emailing the baggage details to [email protected] 1/2