The airline, Royal Air Maroc, has for the longest time, been the biggest culprit when it comes to baggage infractions, poor passenger handling, and extremely poor resolution processes when dealing with Nigerian passengers.
Having been sanctioned - for the first time ever - for consumer protection-related infractions in 2025, one would have expected very major improvements in the way the attend to complaints from Nigerian passengers.
Sadly, despite the best possible support from the Authority (we support all airlines to continue to be in business), the manner of response to these issues have hardly seen much by way of improvement; baggage continue to be shortlanded without timely information to affected passengers, first need is not being paid on a consistent level, and complaints are treated mostly after the NCAA gets involved and much pressure is given.
To make matters worse, invitations from the CAA are treated with a degree of insolence that is unacceptable. Everywhere in the world, when the CAA summons an airline, it is mandatory to attend.
Royal Air Maroc's country manager, Ahmed Boussouf, will sit in Lagos and refuse to attend meetings in Abuja. Instead, the airline will hastily send an email on the eve of the meeting that the cases are being processed, and thereafter, send one Theophilus (their Abuja rep), without authority to resolve cases or make commitments.
Today, one of those events occurred. In registering our displeasure over this incessant disregard for Nigerian passengers and the Authority, this country manager, Boussouf, said to me, "Whatever you want to do, do."
While our job may be thankless and exhausting, the NCAA, under the dispensation of President Bola Ahmed Tinubu; Honourable Minister Festus Keyamo, SAN; and the DGCA, Capt. Chris Najomo, will never be diminished to such a level of brazen disregard and non-compliance.
The passengers whose cases have been delayed, quite unfairly and unnecessarily, are paying, loyal customers. International airlines have bilateral service agreements (BASA) to honour, as well as the obligation of simple service to passengers.
Strict enforcement will happen against this airline and my department will push for a stoppage of Royal Air Maroc operations in Nigeria until they make a commitment to treat Nigerian passengers better.
I am not the kind of public servant who is afraid to lose his job for the right reasons. I will never accept this behaviour from operators. It is not arrogance; it is simply adherence to rules that have, for ages, been treated like they don't exist.
Whatever gains we make in this industry, we will continue to fail if the rights and responsibilities of all stakeholders are treated as an afterthought. We must be intentional and systematic, adhering to world class standards.
Most airlines are fortunate, and they know it, that Nigerian passengers do not have a culture of boycotting airlines, no matter the shortcomings. Otherwise, some of these cases would not even require regulatory intervention if any operator fails to take their customers seriously. There is nowhere RAM flies to, that people do not have alternatives in Air Algerie, Egypt Air, and Ethiopian.
My department will be taking a very firm stand over this matter, and Royal Air Maroc will stop taking for granted, the relationship Morocco has enjoyed with Nigeria and Nigerians.
We will ensure stiffer penalties against Royal Air Maroc this time. The job we were given to do will be done without fear.
@Fmohnigeria#limihospitalabuja did not have ordinary ventolin inhaler to save a life.
@LimiHospital a whole hospital, no salbutamol inhaler and this happened to me just moments ago after waiting over 1hour to be attended to I declined to be nebulised the doctor and pharmacist said no inhaler
#limihospitalabuja did not have ordinary ventolin inhaler to save a life.
@LimiHospital a whole hospital, no salbutamol inhaler and this happened to me just months ago after waiting over 1 hour beverage I declined to be nebuliser the doctor and pharmacist said no inhaler.
@lekan_olayinka1@Godseer0 Jesus is the son, the Father is the Father, and the Holy Spirit is the Spirit.
Jesus is the Word, he was there from the beginning, but not in operational capacity as the father, the early people dealt directly with the Father; then Jesus was sent, and now is the Spirit in action
@Pharmacio001@Udeaba Why can't Atiku be the vice to Obi? If he's about a progressive Nigeria. Buhari came after many attempts and was a massive failure
There was a bomb blast in Borno state, Nigeria yesterday evening Infact it’s exactly 24 hrs ago that the bomb blast happened.
Lives were lost. Scores were killed. 100s injured.
Do you know that the Nigerian Minister of Defence is in UK right now lining up to welcome Tinubu?
If we talk, we are told that we complain too much.
😱 Elena Moretti's case is a shocking example of medical abuse.
In 2022, she was found bedridden, weighing over 317 kg (700 lbs), and surrounded by medical equipments. Her husband, Marcus, a respected doctor, had been using her as a human test subject for experimental treatments, severely damaging her health.
He sold his research for millions 💔.
Elena survived and is now an advocate for victims of medical abuse. Marcus was arrested and sentenced to 45 years in prison for his crimes.
Las Las General Musa has joined the list of the most incompetent people given power/a portfolio to work.
He's all talk and no short or long term plan to action. He can sway you with sweet talk, but that's all to it. They never stop down no matter how bad they fail
@Chenemijoz@Onsogbu I don't think they're as smart as you portrayed though, but on this I align with you. I have seen some preparations for when the president visited the national assembly and can tell that attention to details is lacking
A corp member last year cried over the current economic hardship she's had to face to survive as a Nigerian, calling out the government.
NYSC was swift to respond, and the news was all over.
Fast forward, a corp member was kidnapped, tortured and killed, NYSC is still asleep.
@kutthr09t@Usmanashafe Her boldly said that I will give you rest. Only God can say that.
He said that in the beginning was the Word (Jesus) is the Word, the Word was with God, and the Word was God.
This is confirmation your need that Jesus is God as He boldly made that claim Read Jn 1:1-5 and believe
@kutthr09t@Usmanashafe If he wasn't all knowing, he wouldn't have known that the same Judas would betray Him.
Jesus was not a prophet, he came to save humanity.
He came that blood of sheeps would stop giving temporary covers. He spilled His blood once that we may be washed once we believe.