@NS_online I was told at the station by a person with the NS uniform that they could not arrange a bus and he guaranteed I will get a refund in this case, is there a way I can ask for this?
@NS_online hi! I took a train from Amsterdam central to Ede-Wageningen the past sunday at 00:24 and it got cancelled on the way. I was stranded in Utrecht until an NS personnel told me if I ordered an uber I will get a refund. How can I request the refund?