Dan Addicott

Customer Experience leader working for a rather large global ecommerce website. Opinions my own. Dubai 📍

[Dan Addicott @danaddicott]

@Apple someone has accessed my apple account and changed my password and updated their mobile number. Your customer service says there's nothing I can do and the account is lost. Surely Apple has a procedure for this type of thing? I don't even need access, just delete my account

[Dan Addicott @danaddicott]

@ctshirts really poor experience getting my order shipped to UAE. Your customer service are now ghosting me despite my order clearly being lost.

[Dan Addicott @danaddicott]

@GolfDigestME @YasLinksGC @yasacresgolfcc @Mattjosmith Still no confirmation link despite paying?

[Dan Addicott @danaddicott]

@GolfDigestME @YasLinksGC @yasacresgolfcc @Mattjosmith I signed up for this, paid via the link, but never got a confirmation or a call back?

[Dan Addicott @danaddicott]

@bathbodywork I live in UAE and often spammed with marketing texts about your sales. When I order online you cancel my entire order due to "high demand and unavailability of items". Oh and I must wait 2 weeks for a refund now. Thanks for the great service 🤣🤣🤣

[Dan Addicott @danaddicott]

@CostaCoffeeUAE why has your loyalty app scanner been down for so long without being fixed?

[Dan Addicott @danaddicott]

@TommyHilfiger @SupportatTommy Thanks. DMd them.

[Dan Addicott @danaddicott]

@TommyHilfiger order from your UAE website, all over website and order confirmation it says 2-3 working days shipping, but when delayed and I follow up your CS says 3-5 working days. Basics.

[Dan Addicott @danaddicott]

@SHEIN_Official I think you have "officially" given up on my case now, since you don't reply to my tweets or DMs anymore. In 20+ years of online shopping, never had such a bad experience trying to get support for a simple query and return an item.

[Dan Addicott @danaddicott]

@SHEIN_Official Still so bad. No update so I have to chase again. I'll give my return order to charity. Never dealing with you and your awful service again.

[Dan Addicott @danaddicott]

Do not ask me to DM again you as I already have So many times. Check the DMs and see for yourself. Absolutely laughable service.

[Dan Addicott @danaddicott]

@MOISaudiArabia hi, I need to change my Muqeem registration info as it my vaccination details are incorrect but cannot find where to do this online. Who can I contact to do this?

[Dan Addicott @danaddicott]

@EmiratesPostUAE Finally delivered. A summary of my experience. 1) 5 May told an attempt happened and I was contacted - not true. 2) rescheduled delivery was missed due to a "tech issue". 3) delivered today - driver asked for cash as didn't have card machine. No proactive updates throughout.

[Dan Addicott @danaddicott]

@EmiratesPostUAE unable to deliver since 5th May. After rescheduling for today, you apparently have a tech issue which means it's delayed until tomorrow. I really hope you finally deliver tomorrow, during the "morning" slot ot 9-4pm....... Please finally resolve this tomorrow.

[Dan Addicott @danaddicott]

@bbcglasto Radiohead, Park Stage. Can't remember the date but around 2010.

[Dan Addicott @danaddicott]

@DHLexpress REALLY bad experience. Fake attempt on 10th May (attempt but no one did), no calls from driver and no updates since. Now trying to contact your CS but no option for UAE and only automated email replies. Terrible! Please help!

[Dan Addicott @danaddicott]

@yasisland Thank you, its resolved now

[Dan Addicott @danaddicott]

@yasisland I am absolutely shocked by your CS. I am trying to confirm a tee time for this weekend for the stay and play package i have bought, but no answer on the phone and your IG team giving me false promises. Please help me.

[Gary Neville @GNev2]

He ran away 😂

[Dan Addicott @danaddicott]

Simply the best and most efficient airport in the world, no debate @DubaiAirports