@danamcdee@vrbo I've seen a lot of #VRBO customers sharing frustration over refunds, lack of response and questions after cancelling due to concerns over #COVIDー19. I'd like to hear from you. Here's a quick survey: https://t.co/DKwaJ9aiC2
@danamcdee@vrbo Good luck getting any sort of refund!! Shame on Vrbo and shame on home owners!!! They will not even work with you. I will never use Vrbo again!!!
@rektcharles @courtdoggin@vrbo@ExpediaGroup No, not everyone takes a hit if the consumer gets a $0 refund. In that case the owner takes NO hit and the consumer take 100% of the hit. What are you talking about?
@rektcharles @vrbo And let's also leave it up to the people to travel around to these places and cough all over them too. We need leadership, policies, and relief. Leaving this as a free for all will only make things worse.There is a time for distributed leadership & responsibility & this is not it
@vrbo@vrbo Very short sighted of you. Do know how much business you and the homeowners will lose when all your customers never use you again? Do the right thing in a time of crisis. Fundamental business practice. It will pay you back in the long run.
@vrbo Why is it that when we contact your company you tell us we cannot cancel without losing the full amount that we have paid for our reservation? We have a global epidemic going and everything is closing and you want to charge people to cancel the reservations? @VRBO
@rektcharles @vrbo They need to put a policy in place for pandemics obviously. What you've said above is NOT fair and NOT smart for the human race across the world.