marc mcneill

Mostly about agility in IT, marketing & Customer Experience.
ex-CX Director at Auto Trader. Human Factors PhD.
Co-wrote the book Agile Experience Design.

[Dave Farley @davefarley77]

AI’s are already training better AI’s. We may be rapidly approaching the “AI singularity” at which point there will be an “intelligence explosion”.

This would mean that AI would be better than humans at, well, everything.

🚫 Here's why we need a PAUSE ➡️ https://t.co/thCpYEFHM2

[Chris Bryant @RhonddaBryant]

What a shower of shenanigans! #PMQs

[marc mcneill @dancingmango]

@SW_Help what's up with trains from Ewell West to Waterloo? 6.20 cancelled, 6.36 not appearing on trainline....

[marc mcneill @dancingmango]

Why it's time to get back to the office
https://t.co/FYTFNvIBmR

[Greg James @gregjames]

THIS THIS THIS OVER AND OVER AGAIN. THIS. Please watch and share. Brilliantly and simply put.

[marc mcneill @dancingmango]

@virginmedia My complaint

[marc mcneill @dancingmango]

@virginmedia is it company policy to put the phone down on your customers when they get angry with your dreadful service? Maybe you could ask the person who just rang me to call me back to 'resolve my complaint'

[marc mcneill @dancingmango]

@virginmedia No. No one called back. And your 0345 number is IVR hell. Then security questions like "what was your first bill" when I haven't had a bill. And you are calling me ffs.

[marc mcneill @dancingmango]

@andybudd @jakek This goes down well - https://t.co/8gkcajdui4

[marc mcneill @dancingmango]

How is it possible for a single sign in project cost £40m? (And given the history of past government IT initiatives probably considerably more)

https://t.co/Zqk4SF6kMn

[marc mcneill @dancingmango]

The incompetence of @virginmedia is breathtaking. Dreadful #CustomerExperience #avoid

[marc mcneill @dancingmango]

@virginmedia No. I've heard nothing from you.

[marc mcneill @dancingmango]

Beginning to regret my decision to move from @bt_uk
to @virginmedia 6 weeks after ordering still waiting installation. VM customer service is atrocious.

[marc mcneill @dancingmango]

Why is buying a car in the dealership such a painful experience?

[marc mcneill @dancingmango]

And here's a great lesson on how not to get an email read https://t.co/Xb4Cs6uAAQ https://t.co/DiQEOTrTKK

[Robert Clay @marketingwizdom]

Great lesson on how to get an #email read: https://t.co/Fop0TiNuyz <<Thank you Jeffrey Gitomer!

[marc mcneill @dancingmango]

If you are in #sales or send unsolicited #email please read this. 6 ways you are marked as spam. https://t.co/Xb4Cs6uAAQ

[marc mcneill @dancingmango]

Apparently I've been on Twitter 10 years today. 10 years to lose me as a regular user.

[marc mcneill @dancingmango]

Looking for a #UX #researcher in Manchester. If u love learning about people & doing #leanux & #custdev this is 4 U https://t.co/kjefQGry7g

[marc mcneill @dancingmango]

Want to lead a fantastic #design team in Manchester? Great people & culture, #leanUX #UX & lots of opportunity. https://t.co/aMhKZ80Uo3

[marc mcneill @dancingmango]

Not tweeted for ages. Sadly taking to Twitter again to complain about @Quotemehappy Avoid this company at all costs. No customer service