We've been assessing for 5 hours with no crew on site and a downed tree and lines. Called customer service and was told 30k without power which is a complete lie according to the outage map. Wheelock road in penfield
When storms are this severe, damage is extensive. Many customers are seeing the status of ‘assessing’ when looking for outage updates. During this time, we’re collecting critical information about the types of crews and equipment needed to make repairs. https://t.co/Svqzl8iH3v
@RGandE We've been assessing for 5 hours with no crew on site and a downed tree and lines. Called customer service and was told 30k without power which is a complete lie according to the outage map. Wheelock road in penfield