Danette

Scrum Master. Mom. Wife. Love working with people. Love my kids even more. On a life long agile journey of learning, growing, improving and teaching.

[Danette @danette]

@WOOLWORTHS_SA @bella_mkhabela Agreed - doesn't help to uninstall. The delivery option the website is also not working.

[Danette @danette]

@WOOLWORTHS_SA any update on the delivery functionality on your app yet? It's been broken since early morning, at least? 😭

[Danette @danette]

Hey @TAKEALOT, what's up with this. It is absolutely not true! I have been available the whole time...?

[Danette @danette]

@CheckersSA your app is not working 😭

[Danette @danette]

So the end of this story was that I left an hour later than planned after waiting / being on the phone. Order arrived in my driveway as I was leaving, so I received it with utter chaos and ill-prepared (no bags). Products fell and broke. What an experience! Not a fan...

[Danette @danette]

@WOOLWORTHS_SA first, my order is late by more than an hour (still not delivered). Secondly, your call centre is not helpful at all (4th person is now on the line with me). I am now late for my flight. Pathetic service all round, you can learn from @CheckersSA .

[Danette @danette]

Driver is not answering his phone (possibly driving)
Online team instore is unavailable till 14h30?
Delivery slot booked: 10am-1pm - it's now 14h07pm

[Danette @danette]

@WOOLWORTHS_SA @CheckersSA Order number o1750818164

[Danette @danette]

The call centre agent will call me back.... still no update, no communication and no delivery.

[Danette @danette]

@CheckersSA How can I share a screenshot of an OTP that doesn't arrive, or that arrives late? 🤯

[Danette @danette]

@CheckersSA, I think your SMS service is having issues. OTPs are severely delayed so I cannot log in.

[Danette @danette]

@CheckersSA your service seems to be slipping... OTP issues, app issues (getting logged out multiple times in a day), products out of stock and now this - how is this 60minutes, and why are you falling apart?

[Danette @danette]

@TrafficSA The company has been made aware

[Danette @danette]

@TrafficSA this clown is causing havoc on the N3 just before Howick. Changing lanes into high speed traffic repeatedly , swerving and overall reckless driving

[Danette @danette]

Hey @WOOLWORTHS_SA, I got this lovely cookie tin as a gift for someone who was planning on the reusing the tin. The tin arrived damaged, and @OneCartZA is refusing to assist. Please can you assist?

[Danette @danette]

@warmfuzy @WOOLWORTHS_SA I also cannot get an order placed on the Woolworths app. Their support person said that they're experiecing checkout issues. They're working on resolving. No estimate on time to resolve.

[Danette @danette]

Dear @TAKEALOT, I have now ordered tempered glass covers for different phones, 3 times in a row and ALL of them have arrived broken. Please check your items before dispatching to save time, money and effort. #quality #efficiency

[Danette @danette]

@pauldesousa @TAKEALOT If only it was something useful! But it's refill ink for a printer I don't own. Now I'm just stuck with the admin of having to return it.

[Danette @danette]

Dear @TAKEALOT, I received a product in my order which I didn't order & I didn't pay for. I cannot file a return as the product isn't on my order. Please help?

[Danette @danette]

We have also escalated this problem to the complaints department with absolutely no resolution/improvement. To top it off, they delete any complaints on their FB page and don't offer any help to address the problem.

[Danette @danette]

@FidelityAdt appalling service when my alarm triggers. No response for 30 - 90mins, and then load-shedding gets blamed. You need to adapt so that you can service your clients because LS isn't going anywhere. You're impacting life/death situations, and just pulling up shoulders?!