Daniel Tran

[Daniel Tran @danielduc]

hey @Finnair - You made a mistake on my compensation and sent me two separate gift cards - now I can't use them on the same booking. Can you help?

[Daniel Tran @danielduc]

@Finnair Hey, it's taken you 15 weeks to respond to our claims and your compensation doesn't even cover our expenses. Please have a look at our cases asap. This is a disgrace.

[Daniel Tran @danielduc]

@Finnair What do you mean by 1 to 12 weeks on average? It's been 13 weeks already?

[Daniel Tran @danielduc]

@Finnair What's going on with the travel claims? I've waited 12 weeks without any updates. Never experienced such a slow process before.

[Daniel Tran @danielduc]

@AskeBay Hi, I've been trying to reach someone for several hours now, can you help?

[Daniel Tran @danielduc]

@KLM Are you capable of responding to cases without using standard auto messages? How can it take 7 months to work out a case? Back and forth with the same excuses. #incompetence #CustomerService

[Daniel Tran @danielduc]

@KLM please have a look at my case that I consider not resolved yet. It can't possibly take you more than 7 months to have a look at a simple case?

[Daniel Tran @danielduc]

What's going on @KLM? My case from June is still not resolved. How many times do I need to reach out before anyone replies?

[Daniel Tran @danielduc]

@KLM Wow. Simply amazing. You closed my case after coming up with your own solution which does not solve anything for me. I still have two damaged luggages that needs to be replaced. Please reopen and come up with a better solution.

[Daniel Tran @danielduc]

Hey @KLM. How long is the normal response time for damaged baggages cases? Mine is almost 4 months old now - still with no progress. Disastrous customer care!

[Daniel Tran @danielduc]

@KLM Done!

[Daniel Tran @danielduc]

Hey @KLM been trying to get an update on my damaged bags for several days now. Care to help?

[Daniel Tran @danielduc]

@KLM Hey, it's been almost 2 months with no contact from the customer service team. Can you support?

[Daniel Tran @danielduc]

@Tooorstein haha :)

[Daniel Tran @danielduc]

@ThonHotels Requested a picture of a cat. Thon Hotel Arena delivers! #happy #ScottishFolds