@GoPro Is your customer experience supposed to be awful? Support is basically impossible to get hold of in both EU/US using the support form. No chat, no callback.
What is a customer supposed to do?
@GoPro See other reply regarding our order issue. But your support system is broken. We are not alone having a hard time. No chat connection (and no, we don’t block the popups), an error when attempting to to get callback. If successful then no one actually calls back. Really poor…
@GoPro The problem is we placed an order with express shipping and still (30 hrs later) haven’t been processed. Really hard to reach support via chat or phone (and we have ensured pop up blockers are off).
Charging 20 USD for express shipping and then just letting an order sit..?