Daniel

20 years front-line PR, man and boy. Still asking questions, still finding answers. My views are my own so quality is not assured

[Daniel @danielnotdanpls]

@AppleSupport why can't Apple Support actually help with getting an account unlocked? my account has been locked for 2 days. The 2nd time in a week. And I'm not incorrectly typing my password. my subs are paid. Requests made. no answers. No-one can help. Why?

[Daniel @danielnotdanpls]

#oasis #ticketmaster there were 65k people in front of me in the queue at 9am this morning. Each venue holds what 40-60k people. There are now 15k people in front of me and a note saying inventory is now limited. How is that actually, mathematically possible? What a joke.

[Daniel @danielnotdanpls]

@British_Airways how can it BA Better world when you can never speak to anyone on any of your phone lines? I’m told to tell u I want to bring a bike - but who can I tell? This should be digitalised. Nightmare

[Daniel @danielnotdanpls]

@depop our account has been hacked. £300 taken. no answer from customer services. No answer from @askdepop .

[Daniel @danielnotdanpls]

@askdepop please help. It looks like my son’s account has been hacked. Money has been taken out and we can’t identify the account. We’ve messaged customer service many times to get help but not had a response. Can you help?

[Daniel @danielnotdanpls]

@askdepop Thank you

[Daniel @danielnotdanpls]

@Churchill three days to check one simple piece of information my policy. Tried the phone - failed. Tried the chat bot. Failed. Tried chat bot to human. Failed. Now just tried WhatsApp - got a response at 13.05. now gone silent. Failed. Worse customer service. ever

[Daniel @danielnotdanpls]

@France2023 hi there - trying to upload tickets to the resale area on the web and it won't accept my SWIFT/BIC details - which are correct from my bank. Any and all help appreciated

[Daniel @danielnotdanpls]

@virginmedia I would do but once again w13 is down

[Daniel @danielnotdanpls]

@virginmedia I would love to #betterconnected but over the past 3-4 weeks the connection has been DREADFUL in w13

[Daniel @danielnotdanpls]

@DPDgroup_news why does your online bot which masquerades as customer service not understand its own options?

[Daniel @danielnotdanpls]

@ExpressTestUK still not working. I have now got to the screen to add the third person, then when I move onto the fourth, it kicks me out. any chance of it being sorted or should I book home tests from @BootsUK ?

[Daniel @danielnotdanpls]

@ExpressTestUK hi - please help. Your website keeps producing an error message. Trying to book gold package 2,8 and day release but won’t let me confirm nor pay

[Daniel @danielnotdanpls]

@ExpressTestUK Just tried again - same result. Can not make a booking. Can someone please help?

[Daniel @danielnotdanpls]

@ExpressTestUK I used the link - entered one person's details and, right before entering the second person's, it returned 'error'.

[Daniel @danielnotdanpls]

@ExpressTestUK Still not working I'm afraid.

[Daniel @danielnotdanpls]

@ExpressTestUK Hi Karima - the link doesn't work. here's part of the message:
502 - Web server received an invalid response while acting as a gateway or proxy server.
There is a problem with the page you are looking for, and it cannot be displayed.

[Daniel @danielnotdanpls]

@ExpressTestUK

[Daniel @danielnotdanpls]

@ExpressTestUK no one picking up the phone and your website still not accepting bookings. Any update for people trying to book with you?