Now coming to @HiltonHotels. You guys need to understand that you are not an average brand to make a blunder like this. i seriously hope my action helps you guys rectify your mistake and not disappoint your customers in the future.
and the last thing an individual wants to hear is a cash back when you are dealing with such situation. i was given an escalation option within the agent's powers but she was helpless beyond that. but i know for a fact this escalation again would have its own framework.
I'm not questioning corporate customer response guidelines but can they treat a situation like this with a greater sense on intent (the person on call tried best within the guidelines - no question).
my other justification to this is that one can agree that this could be an oversight. in my case i read it as beans. Worst part is i realised this after taking a bite and now its hurting my sentiments.
We at EDII-TN are celebrating this year's MSME day on the 27th of June at the Le Royal Meridien through a Fireside Chat with Dr. @santynits IAS and Mr. @sureshsambandam CEO of Kissflow and Orangescapes, on "Technology in Governance"
#startuprevolution